Schiphol-Rijk, Noord-Holland, Netherlands
Tasks First single point of contact for our internal and external customers as Special Service Expert Creation of individual, time-critical and at the same time perfect transport solutions for our customers - whether by air, road or rail Responsibility for smooth customs clearance Development of solutions for worldwide on-board courier transport and partial/full charter Monitoring of the transport execution (shipment monitoring) as ...
Full timeContract
Posted 20th November 2020, Closes 20th December 2020. Ref: 753211
Berlin, Germany
Tasks Oversee daily operational functions of the global CFM Quality Team, including Compliance, Fraud & Data Protection teams of all providers in liaison with the Lufthansa dedicated CFM department Manage KPIs, service levels & feedbacks directly with the dedicated Lufthansa Department Maintain and create work policies, procedures & data base applications that enforces quality standards, operational practices and internal policies across all locations and providers that handle CFM Acts as liaison w ...
Full timeContract
Posted 20th November 2020, Closes 20th December 2020. Ref: 752931
Shanghai, China
Aufgaben Functional and disciplinary management of a customer service team as well as budget and margin responsibility for this subarea Responsibility for personnel planning, personal control and for ensuring an efficient and flexible organization Ensuring smooth operational processes in customer service, as well as customer satisfaction and the "Passion for Service" mission statement Taking over projects for the further development and automation of processes Guarantee and continuous improvement of the KPIs such a ...
Full timeContract
Posted 6th November 2020, Closes 6th December 2020. Ref: 748641
Brno, Jihomoravský kraj, Czech Republic
Tasks Welcome aboard! Our skilled global teams of airline professionals ensure the highest quality of service for our passengers. We are driven to be best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product knowhow and empower them to be confident in all aspects of services for air travellers. This includes but it is not limited to: General flight reservations and direct sales Information about our products and services Passenger check-in assistance Managing accounts for Lufthansa frequent flyers (Miles & More) Support Travel Agencies Contact Tereza Žižlavská Recruitment SpecialistGlobal Tele Sales Brno s.r. ...
Full timeContract
Posted 6th November 2020, Closes 6th December 2020. Ref: 739661
Manila, Bicol Region, Philippines
Tasks Welcome aboard! Our skilled global teams of airline professionals ensure the highest quality of service for our passengers. This includes but it is not limited to: General flight reservations and direct sales Information about our products and services Passenger check-in assistance Managing accounts for Lufthansa frequent flyers (Miles & More) Support Travel Agencies Contact Kristine Atienza HR SpecialistLufthansa Services Philippines Inc.Phone E-mail address for inquiries Benefits Flight privileges, Employee events (summer festivals, participation in sports ...
Full timeContract
Posted 6th November 2020, Closes 6th December 2020. Ref: 742401
Glattbrugg, Zurich, Switzerland
Tasks Conduct staff planning for your teams Ensure the continuous development of your team members: Act as a coach and ensure they receive necessary training Collaborate in hiring process and in onboarding for new team members Foster self-organization and autonomy of your teams Plan team capacity for product development and maintenance activities Foster smooth cros ...
Full timeContract
Posted 6th November 2020, Closes 6th December 2020. Ref: 751161
