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Airline customer service jobs

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Job type
Jet2.com's logo takes you to their list of jobs
Recommended

Europe

Reporting to the Forecasting & Planning Manager, the Senior Forecasting & Scheduling Analyst is primarily responsible for the planning and forecasting of resource requirements and the effective deployment and alignment of resources through demand profiling, across our multi-site, multi-channel Contact Centre. Working with the Real Time Analyst team, you will ensure delivery of service across all areas of the Contact Centre operation. In addition, the Senior Forecasting & Scheduling Analyst is responsible for working with the operational management team to provide insightful management information across all areas of the contacting centre, reviewing processes and making recommendations for improvement.This role is a high-profile position within our Contact Centre team at Jet2holidays and will be critical in driving positive engagement for both internal and external customers, whilst maximising profitability for our business and embracing our ...

Full timePermanent
Posted 23rd February 2020, Closes 24th March 2020. Ref: 1630843

easyJet's logo takes you to their list of jobs
Recommended

Greater London, England

Description: When it comes to innovation and achievement there are few organisations with a better track record than us. Over the last 23 years, we have changed the way people travel, leading the way in the short haul airline market across the UK and Europe. With a growing fleet of over 300 aircraft, annual passenger numbers in excess of 85 million ...

Full timePermanent
Posted 21st February 2020, Closes 22nd March 2020. Ref: 10963

easyJet's logo takes you to their list of jobs
Recommended

Greater London, England

Description:COMPANY When it comes to innovation and achievement there are few organisations with a better track record than us. Over the last 23 years, we have changed the way people travel, leading the way in the short haul airline market across the UK and Europe. With a growing fleet of over 300 aircraft, annual passenger numbers in excess of 85 ...

Full timePermanent
Posted 21st February 2020, Closes 22nd March 2020. Ref: 10961

easyJet's logo takes you to their list of jobs
Recommended

Greater London, England

Description: When it comes to innovation and achievement there are few organisations with a better track record than us. Over the last 23 years, we have changed the way people travel, leading the way in the short haul airline market across the UK and Europe. With a growing fleet of over 300 aircraft, annual passenger numbers in excess of 85 million ...

Full timePermanent
Posted 21st February 2020, Closes 22nd March 2020. Ref: 10962

Lichtenfels, Bayern, Germany

Role Summary: Additive Manufacturing is changing the world - take part! You will gain experience in an international, technical and cross-functional work environment. Essential Responsibilities:Support service leaders in efficiency improvement projects Maintain transparency of service operations efficiency, improve and maintain KPI dashboards (Key ...

Full timeContract
Posted 21st February 2020, Closes 21st March 2020. Ref: 3349819

Swissport International Ltd's logo takes you to their list of jobs
Recommended

Derbyshire, England

Job Summary To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained. Job Responsibilities Supervise, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality stand ...

Full timePermanent
Posted 20th February 2020, Closes 21st March 2020. Ref: 2011478

Jet2.com's logo takes you to their list of jobs
Recommended

Europe

Reporting to the Contact Centre Team Leader, our Part Time Customer Service Advisors are responsible for all pre travel communications with our Jet2 .com and Jet2holidays customers.As a valued Customer Service Advisor within our fun and friendly Contact Centre, you will play an essential role in delivering a VIP customer experience in every interaction you have with our customers.You will receive a wide range of enquiries from our customers regarding their holiday or flight only bookings, such as amendments, cancellations or payments. Predominantly working over the phone, with a focus on getting it right first time, you will ensure ...

Full timePermanent
Posted 14th February 2020, Closes 15th March 2020. Ref: 1635550

Jet2.com's logo takes you to their list of jobs
Recommended

Europe

Reporting to the Contact Centre Team Leader, our Customer Service Advisors are responsible for all pre travel communications with our Jet2 .com and Jet2holidays customers.As a valued Customer Service Advisor within our fun and friendly Contact Centre, you will play an essential role in delivering a VIP customer experience in every interaction you have with our customers.You will receive a wide range of enquiries from our customers regarding their holiday or flight only bookings, such as amendments, cancellations or payments. Predominantly working over the phone, with a focus on getting it right first time, you will ensure that our customers receive a full and accurate resolution to their enquiry in a friendly and professional manne ...

Full timePermanent
Posted 14th February 2020, Closes 15th March 2020. Ref: 1586490

Jet2.com's logo takes you to their list of jobs
Recommended

Europe

Reporting to the Duty Manager, theContact Centre Team Leader- Service will lead, coach and motivate their team to deliver a VIP customer service at all times.You will manage a team of approximately 15 Customer Service Advisors, who deal with customer queries from booking through to when our customers arrive at the airport for their holiday!Ensuring our customers receive a high standard of service at all times, you will coach your team and make sure quality monitoring is carried out regularly. You will be responsible forrecruitment selection, performance reviewsand carrying out any formal HR procedures as required.In addition, you will provide accurate reporting to the Customer Service Management Team on performance, productivity and team and individual KPI\u0027s, along with dealing with any escalated queries effectively, to ensure a great service for our Jet2 .com ...

Full timePermanent
Posted 14th February 2020, Closes 15th March 2020. Ref: 1608819

Swissport International Ltd's logo takes you to their list of jobs
Recommended

City of Bristol, England

Job Summary To provide a flexible, responsive and efficient day to day cleaning operation at the allocated airport for which you are responsible, ensuring that customer requirements are met and exceeded within the appropriate budget. Customer contact and management of the team to ensure that the highest standards are achieved is very important. Hea ...

Full timePermanent
Posted 12th February 2020, Closes 13th March 2020. Ref: 2011362

Jet2.com's logo takes you to their list of jobs
Recommended

Europe

Reporting to the Real TimeManager, we are looking forPart Time Real Time Analysts to join our Customer Contact Support Team to provide monitoring for inbound and outbound calls, along with non-voice workloads to help improve our Service Delivery and Budget Management.Working with the Call Centre Managers, Team Leaders and the Forecasting & Scheduling Analysts, you will be responsible for ensuring service delivery across all work streams and providing detailed feedback into the operation on service failure. You will also be responsible for the maintenance of the Work Force Management system and ensure ...

Full timePermanent
Posted 12th February 2020, Closes 13th March 2020. Ref: 1606102

Jet2.com's logo takes you to their list of jobs
Recommended

Europe

Working within our dynamic Contact Centre at Holiday House, Leeds city centre, the Jet2holidays Customer Operations Duty Manager will be responsible for supervising our 24/7 Operations Department for Jet2holidays, delivering the highest standards in customer service and problem-solving to all our customers whilst in resort, ensuring we do all we can to support our customers around the clock on their Jet2holiday.The Jet2holidays Customer Operations Duty Managerwill also beresponsible for the effective communication, and potential coordination of any incident to the wider Jet2holidays business, which includes crisis management situations.As the Jet2holidays Customer Operations Duty Manager, you will manage, coach and develop a team of Customer Operations Controllers and Coordinators, with a strong emphasis on service excellence. Work ...

Full timePermanent
Posted 10th February 2020, Closes 11th March 2020. Ref: 1606304

Jet2.com's logo takes you to their list of jobs
Recommended

Europe

Reporting to the Contact Centre Team Leader, our Customer Service Advisors are responsible for all pre travel communications with our Jet2 .com and Jet2holidays customers.As a valued Customer Service Advisor within our fun and friendly Contact Centre, you will play an essential role in delivering a VIP customer experience in every interaction you have with our customers.You will receive a wide range of enquiries from our customers regarding their holiday or flight only bookings, such as amendments, cancellations or payments. Predominantly working over the phone, with a focus on getting it right first time, you will ensure that our customers receive a full and accurate resolution to their enquiry in a friendly and p ...

Full timePermanent
Posted 7th February 2020, Closes 8th March 2020. Ref: 1533241

easyJet's logo takes you to their list of jobs
Recommended

Greater London, England

Description: ABOUT EASYJET easyJet flies more of Europe's most popular routes than any other airline and carries more than 100 million passengers annually. We fly over 334 aircraft on 1061 routes to 159 airports across 36 countries. The airline takes sustainability seriously and is the first major airline to operate net-zero carbon flights across i ...

Full timePermanent
Posted 29th January 2020, Closes 28th February 2020. Ref: 10906

Europe

Excel have some upcoming positions for MCC Duty Managers with one of our valued clients in Europe on either a contract or permanent basis, so we are looking for suitable candidates who might be interested! The role will be to support line maintenance operations at various base stations in Europe, as well as overseeing maintenance at a number of out ...

Full timePermanent
Posted 29th January 2020, Closes 28th February 2020. Ref: 457361_2