Head of IT Enterprise Architecture (m/f/diverse) - Do you want to bring in your innovative ideas to
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Cape Town, Western Cape, South Africa
- Developing our technology-driven corporate omnichannel IT strategy to achieve effective and efficient service delivery
- Expanding our digital service platform and management of our digital projects including infrastructure-related topics
- Developing project budgets, controlling, and reporting on expenditure
- Developing and managing advanced supportability for Genesys & Cloud platform
- Managing of external service providers to adhere to contractual agreements
- Cooperating with main stakeholders within LH InTouch and exchange with vendors on market trends
- Leading Project Management Office and Advanced IT Services departments currently consisting of 5 employees according to the LH InTouch core values
Health Plan, Employee Assistance Program, Life Insurance, Vacation Days, Flight benefits
Behind the scenes
Want to make someone's day, every day? Join our global team and let your career take off with Lufthansa InTouch!
- Tertiary qualification (Master's degree) in computer & information technology or a related field
- You are an IT professional with at least 7 years of ICT experience in a similar area of responsibility with corresponding leadership experience.
- Genesys Engage or Genesys Cloud CCAAS platforms
- Azure Cognitive Services, Google DialogueFlow & Cognigy AI
- MS Azure / AWS / Google Hyperscalers
- Citrix & Citrix Cloud virtual desktop environment
- Network security and architecture (MPLS, SD-WAN, VPN)
- Server infrastructure (HPE Cluster or similar environments)
- VMWare Hyperconverged Infrastructure
- Active Directory
About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone's day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
- Full time
Posted 7 Jul 2021
Closes 6 Aug 2021
This job was posted to: Airline IT