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Lead Services Specialist - Customer Service Management

Lead Services Specialist - Customer Service Management

  • GE Aviation - 340 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/ccc13e36-a3be-4aac-9ef6-88f587f249eb131129807088665247.png

Singapore

Job Description Summary The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-129 engines.

Job Description
Essential Responsibilities:
  • Provide advice and direction to the Republic of Singapore Air Force on the operation, maintenance and repair of F110-GE-129 engines and interface systems as appropriate for the F-15SG aircraft.
  • Provide interpretation of data and technical instructions.
  • Provide on the job training to maintenance personnel on maintenance and operating techniques pertaining to adjustment, calibration, troubleshooting, bench check, routine maintenance, inspection, and repair of the GE engines.
  • Provide guidance and instruction in the use of associated authorized GE special tools and test equipment.
  • Provide guidance to maintenance personnel by identifying needed training Programs, with an emphasis on safety.
  • Provide guidance to the customers on the installation of GE engine modifications and assistance in interpretation of other technical instructions.
  • Collate, analyze and report in-service field data to GE Aviation Project Engineering, for use in safety, reliability trending and component improvement development.
  • Assist maintenance personnel in the processing of failure data and defect reports in accordance with standard customer reporting procedures.
  • Relay relevant information to customers that may be available from GE or other international operators on field issues or improvements.
  • Provide technical guidance to customer aircrew relevant to the operation of GE engines.
  • Assist customer personnel in maintenance planning / forecasting and provide liaison to the customers in processing components for repair or deeper maintenance.
  • Provide analysis results of any maintenance difficulties and advise customers of any changes to maintenance, inspection and training programs, which may improve the quality, efficiency and effectiveness of maintenance.
  • Required to work unsupervised, remotely from headquarters, responsible for personal workload, travel and budget with unyielding compliance and integrity.
  • Travel to both foreign and domestic locations as required in support of the customer.
Qualifications / Requirements:
  • Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 5 years of experience in a field service / maintenance position as a Field Service Rep).
  • Minimum of 5 years of experience in a field service or maintenance position supporting military programs.
  • F110 engine experience.
  • Minimum of 5 years of experience in Customer Service Management.
ELIGIBILITY REQUIREMENTS
  • Ability and willingness to travel as required.
  • Ability and willingness to relocate to domestic or international locations to support the needs of the business.
  • Proven ability to work independently, without technical guidance, to perform all required work tasks.
Desired Characteristics:
  • Strong customer interaction and communication skills.
  • Strong interpersonal and leadership skills.
  • Proven analytical and quality improvement ability.
  • Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware.
  • Able to work with and make formal presentations to all levels of maintenance, engineering and management.
  • Project management experience.
  • Demonstrated ability to lead and influence GE customers and peers.
  • Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including; the ability to express thoughts in both oral and written communications.
  • Possess the ability to work independently, without technical guidance and to perform all required work tasks.
  • Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel.
  • Humble: respectful, receptive, agile, eager to learn
  • Transparent: shares critical information, speaks with candor, contributes constructively
  • Focused: quick learner, strategically prioritizes work, committed
  • Leadership ability: strong communicator, decision-maker, collaborative
  • Problem solver: analytical-minded, challenges existing processes, critical thinker
Additional Information

Relocation Assistance Provided: No

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 3 Jun 2021

Closes 2 Jul 2021

Ref: R3575373

This job was posted to: Airline customer service

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