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Technical Architect - Contact Centre Systems (FTC)

Technical Architect - Contact Centre Systems (FTC)

  • easyJet - 29 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/c8af808d-5d02-4385-abe7-72a5b3b45582131202433215856711.png

Greater London, England

Description:


We have disrupted the way people travel since we started 25 years ago, and we don't intend on stopping. We may be facing the biggest challenge in our history, but we are confident that throughout the pandemic we have taken the right action to build back stronger and better - and we want you to play a part in that and #belongherewithus.

We know that flexibility, balance and wellbeing are more important than ever right now. Whether that's working remotely, part time, or needing extra support when times are tough - we are always #happytotalkflex.

Different perspectives and experiences add value to the way we do business. Giving a 'warm welcome for everyone' is at the heart of what we do every day regardless of gender identity and expression, race, disability, age, sexual and/ or romantic orientation, religion and nationality; because it's clear to us that our people set us apart.

When you fly with us, you'll see we have bags of passion for travel and getting you to your destination with the best experience possible. Working in our non-flying roles is no different, and our culture, known as our Orange Spirit, is a real thing. We work hard and laugh loud. We roll our sleeves up and we get stuck right in. It's fast paced, and you need to be resilient, but the experience you gain when developing in #orangeyears is like no other - one year at easyJet is like three years somewhere else.

We're Europe's leading airline - with a network of over 1000 routes across 35 countries. We lead the industry in data, digital, web, engineering and operational innovations, to make travel easier and great value for our customer.

We take sustainability seriously. We're acting on carbon now, as the first and only major airline in the world to offset 100% of our direct carbon emissions as well as stimulating the development of radical new technologies to ultimately achieve zero-emissions flying in the future.

We have also been named as Britain's Most Admired Company of 2020 in the transport sector, retaining the leading position for a second year running. We support. We empower. We excite. And we do it our way. We're uniquely different. We're easyJet.

TEAM

The Digital Workforce team deliver technology systems and services to our Operations division. This includes the flight operations, cabin services, engineering & maintenance, airport operations and contact centre functions. These are operationally and customer service critical so it is essential our systems perform to the highest level whilst balancing safety, security and commercial needs. It's a demanding environment but very rewarding.

This role is in the Customer Services team who deliver and support critical platforms to our agents spanning over Asia, Europe and Africa. Our agents use a mixture of internally developed application and off the shelf products such as Verint's Engagement Management. You will need to lead technical meetings with IT, business and 3rd party partners to identify and implement innovative solutions helping improve the customer experience when they contact us.

Pay
N/A
Hours
Full time
Type
Permanent
Rating
N/A
Licence
N/A

Posted 28 May 2021

Closes 27 Jun 2021

Ref: 11554

This job was posted to: Airline customer service

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