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Lead Customer Service Management Specialist

Lead Customer Service Management Specialist

  • GE Aviation - 222 jobs

United States

Job Description Summary

Job Description
The Military Field Service Representative will provide on-site support to Fleet Readiness Center West I & O levels at NAS Lemoore CA, in the operation, troubleshooting, management, repair, installation, and maintenance of their F414 propulsion system products. In this role you will also act as a liaison between the GE factory and the customer.

Roles and Responsibilities
  • Provide interpretation of data and technical instructions
  • Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment
  • Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks
  • Review reported malfunctions and assist with fault analysis
  • Provide technical assistance and support to resolve maintenance problems
  • Review effectiveness of maintenance actions to identify training needs and improve maintenance practices
  • Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability
  • Apply Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis
  • Demonstrate best methods of disassembling, repairing and assembling engines and engine components
  • Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks

Required Qualifications
  • Bachelor's Degree from an accredited college or university (or an existing Military Field Service Representative with a High School Diploma / GED and a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)
  • Minimum of 3 years of field maintenance, modification, repair, or testing experience on the F414 Propulsion System products

Eligibility Requirements
  • Ability and willingness to travel as required
  • Ability and willingness to obtain and maintain a U.S. Government Secret Clearance
  • Ability and willingness to relocate to domestic or international locations to support the needs of the business

Desired Characteristics
  • Strong customer interaction and communication skills
  • Strong interpersonal and leadership skills
  • Proven analytical and quality improvement ability
  • Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware
  • Able to work with and make formal presentations to all levels of maintenance, engineering and management
  • Project management experience
  • Demonstrated ability to lead and influence GE customers and peers
  • Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including the ability to express thoughts in both oral and written communications
  • Possess the ability to work independently, without technical guidance and to perform all required work tasks
  • Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Full time

Posted 1 Apr 2021

Closes 30 Apr 2021

Ref: R3562445

This job was posted to: Airline customer service

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