IT Operations Lead for Edison Works DT

Job Description Summary Responsible for day-to-day operational execution of a complex development team. Ensures the team has the facilities, tools, resources and skills they need to deliver on commitments while tracking ongoing execution and delivery on a large number of projects.

Job Description
Essential Responsibilities:

• Collaborate with various stakeholders, influencing decisions to align to customer goals
• Use deep expertise and experience in Operations, Applications, Client Services, Network and Data Center to manage multiple concurrent projects forming a program strategy
• Ability to lead day-to-day IT operation issues, drive support team to resolution. Be focal person to support our customers' needs
• Beyond driving day-to-day operational tempos and rigor - has responsibility to coordinate activities for strategic business rhythms including Growth Play Book: long term strategic plan; Session II & Op Planning
• Provide leadership in analyzing impacts/ leverage new technology frameworks like Cloud, Automation, Machine learning, analytics etc., industry trends/changes to establish the appropriate options
• Drive changes to organization strategy, operational processes & frameworks line with overall business goals
• Development, simplification and control of processes and procedures to ensure effective compliance to organizational policies and goals
• Leadership and mentoring of IT program managers, business partners and vendors to establish a sustainable and effective operating framework
• Manage any IT vendors and coordinate with the global team on standards, initiatives and customer escalations
• Develop and track comprehensive project plans, perform risk mitigation, issue resolution and manage execution coordinating with GE program, support, architecture, implementation teams and other third-party providers
• Ensure conformance to all applicable GE standards policies and guidelines
• Operational reporting/communication, reviews/formulation of corrective actions working directly with stakeholders
• Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture
• Use disciplined approaches to monitor team progress via effective information dashboards for program velocity, burn-up, defect tracking, quality and compliance
• Track charge back services for IT service consumption back to businesses
• Ensure that expectations are met and ensure high customer satisfaction levels through established performance metrics

Qualifications/Requirements:

• Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with minimum 8 years of experience

Desired Characteristics:

• Understand technical and business discussions relative to IT team priorities direction aligning with business goals
• Understand concepts of setting and driving IT priorities and direction
• Lean / Agile experience
• Understand architecture standards concepts to apply to project work
• Understand IT compliance & security requirements

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No