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Consumer Claims Coordinator - easyJet Holidays

Consumer Claims Coordinator - easyJet Holidays

  • easyJet - 10 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/c8af808d-5d02-4385-abe7-72a5b3b45582131202433215856711.png

Greater London, England

Description:


JOB PURPOSE
  • Responsible for supporting the management, coordination, and processing of legal challenges against easyJet Holidays.
  • Implementing and continuously reviewing processes to direct claims efficiently to the appropriate business area
  • Ensuring that easyJet Holidays' interests are represented through the litigation process, including any final court hearing.
  • Providing advice and support on consumer, Package Travel and general litigation matters to pre-action colleagues as well as the wider business.


JOB ACCOUNTABILITIES
  • Working with the easyJet Holidays' customer and insurance teams to develop processes and procedures to identify and route claims correctly
  • Providing advice to the easyJet Holidays' directorate on long term claims response strategies, imparting knowledge of the claims environment and the exposure facing tour operators
  • Acting as subject matter expert on all aspects of litigation exposure facing easyJet Holidays, providing sound commercial solutions
  • End to end ownership of litigated claims presented against easyJet Holidays, outside the scope of insurance coverage, but including those brought under the Package travel Regulations
  • Knowledge of, experience in dealing with and responding to claims validity issues. Including matters within the scope of s.57 Criminal Justice and Courts Act 2015
  • Managing external legal suppliers and validating their case handling strategies
  • Providing advice to the customer team on escalated referrals where litigation is threatened
  • In collaboration with the insurance team, providing advice, instructions, and strategy on insured matters to our external claims handlers
  • Reporting to the easyJet holidays directorate on reserves, liability, volume, and trends
Pay
N/A
Hours
Full time
Type
Permanent
Rating
N/A
Licence
N/A

Posted 10 Feb 2021

Closes 12 Mar 2021

Ref: 11413

This job was posted to: Airline manager

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