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Customer Service Expert (m/f/diverse)

  • Lufthansa - 44 jobs

Schiphol-Rijk, Noord-Holland, Netherlands


  • First single point of contact for our internal and external customers as Special Service Expert
  • Creation of individual, time-critical and at the same time perfect transport solutions for our customers - whether by air, road or rail
  • Responsibility for smooth customs clearance
  • Development of solutions for worldwide on-board courier transport and partial/full charter
  • Monitoring of the transport execution (shipment monitoring) as well as control of the transport partners and realization of alternative solutions in case of unforeseen problems
  • Joint responsibility for the monthly bookings of existing customers in our network
  • Support for larger national and international projects

Olga Dieser

Apply GmbH

Behind the scenes

Apply Netherlands
Apply Netherlands / Lufthansa Cargo

  • At least HAVO/VWO and a transport/logistics education
  • Several years of experience in an international logistics environment, preferably in the air/express/courier or same day logistics
  • Outstanding customer and service orientation and the ability to inspire our customers with a "Yes We Can" attitude even in critical situations
  • Friendly appearance, strong communication skills, ability to work in a team as well as a distinctive problem-solving competence
  • Independent, solution- and goal-oriented working style, coupled with commitment, reliability and a sense of responsibility
  • Willingness to work in shifts
  • Very good English language skills / other languages are considered a plus
  • Confident handling of Microsoft Office products (Word, Excel, Outlook, etc.)

About Apply GmbH
We at Apply are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our approximately 370 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of Apply with your unique personality?

Full time

Posted 14 Jan 2021

Closes 13 Feb 2021

Ref: 753211

This job was posted to: Airline customer service

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