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Part Time Real Time Analyst - Contact Centre

Part Time Real Time Analyst - Contact Centre

  • Jet2.com - 96 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/6347795b-7e5c-4fa1-b8a6-dc391d4988d8131134107358454754.png

Europe

Reporting to the Real TimeManager, we are looking forPart Time Real Time Analysts to join our Customer Contact Support Team to provide monitoring for inbound and outbound calls, along with non-voice workloads to help improve our Service Delivery and Budget Management.

Working with the Call Centre Managers, Team Leaders and the Forecasting & Scheduling Analysts, you will be responsible for ensuring service delivery across all work streams and providing detailed feedback into the operation on service failure. You will also be responsible for the maintenance of the Work Force Management system and ensure schedule adherence across the Contact Centre.

If you are highly analytical and decisive, able to keep a cool head under pressure, have the ability to communicate to all levels up to and including CEO and have a strong background in contact centre real time management in high-volume, high-performance environments why not apply today?

To be successful you must have strong PC Skills (in particular MS Excel), experience with Work Force Management systems and be highly self motivated with a passion for your work.

The current shift pattern we have available is:
  • Shift: Monday, Tuesday, Wednesday, Thursday & Friday 6pm - 10pm

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2 .com and Jet2holidays!!

Hours Per Week
20 Hours

Team
Call Centre Sales

Job Type
Permanent

Salary
Competitive

Division
Jet2holidays

Careers With Us
Call Centre

Careers Dept
Sales

Careers Team
Sales
Pay
N/A
Hours
Full time
Type
Permanent
Rating
N/A
Licence
N/A

Posted 12 Feb 2020

Closes 13 Mar 2020

Ref: 1606102

This job was posted to: Airline customer service

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