Part Time Real Time Analyst - Contact Centre
- Jet2.com - 96 jobs https://www.jobsinaviation.com/jobs/aviation/jet2com/ https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/6347795b-7e5c-4fa1-b8a6-dc391d4988d8131134107358454754.png
Working with the Call Centre Managers, Team Leaders and the Forecasting & Scheduling Analysts, you will be responsible for ensuring service delivery across all work streams and providing detailed feedback into the operation on service failure. You will also be responsible for the maintenance of the Work Force Management system and ensure schedule adherence across the Contact Centre.
If you are highly analytical and decisive, able to keep a cool head under pressure, have the ability to communicate to all levels up to and including CEO and have a strong background in contact centre real time management in high-volume, high-performance environments why not apply today?
To be successful you must have strong PC Skills (in particular MS Excel), experience with Work Force Management systems and be highly self motivated with a passion for your work.
The current shift pattern we have available is:
- Shift: Monday, Tuesday, Wednesday, Thursday & Friday 6pm - 10pm
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2 .com and Jet2holidays!!
Hours Per Week
Call Centre Sales
Careers With Us
- Full time
Posted 12 Feb 2020
Closes 13 Mar 2020
This job was posted to: Airline customer service