Jet2holidays Customer Operations Duty Manager
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The Jet2holidays Customer Operations Duty Managerwill also beresponsible for the effective communication, and potential coordination of any incident to the wider Jet2holidays business, which includes crisis management situations.
As the Jet2holidays Customer Operations Duty Manager, you will manage, coach and develop a team of Customer Operations Controllers and Coordinators, with a strong emphasis on service excellence. Working closely bothinternal and external customers, your role will also involve empowering your teamto positively impact the customer experience, whatever the situation.
The successful candidate will have a proven track record of leading and motivating others in a management or supervisory role, ideally with solid experience working for a tour operator. Solution focused and resilient, you must be able to demonstrate up to date knowledge of the legislation surrounding tour operations as well as the ability to prioritise and adapt to changing requirements. Effective decision making and effectivecommunication skills are pivotal to the success of this role. As this is a 24/7 operation the shift pattern will include unsociable hours -you must be flexible to meet the demands of the business.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2 .com and Jet2holidays.
Hours Per Week
Careers With Us
- Full time
Posted 10 Feb 2020
Closes 11 Mar 2020
This job was posted to: Airline customer service
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