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Passenger Service Agents - Manchester Airport

Passenger Service Agents - Manchester Airport

  • - 97 jobs


AtJet2 .comandJet2holidayswe are allCustomer Helpersresponsible for creating memories and ensuring our customersHave a Lovely Holiday.

After our fantastic success in Summer 2019, we now have some great opportunities forPassenger Service Agents to join ourGround Operations TeamatManchesterAirporton a Fixed Term Contract until the8th November 2020.

Reporting to thePassenger Service SupervisorTeams, our Passenger Service Agents provide a warm and friendly welcome and ensure all Jet2 .com and Jet2holidays customers get their holiday off to a great start! Key responsibilities include -
  • Welcoming our customers as they arrive at the airport and helping them with any queries.
  • Assisting our customers with our self-service check in kiosks, issuing boarding passes and following safety and security procedures.
  • Assisting at the boarding gates and working with our Jet2 .com colleagues to make sure our flights depart on time.
  • Supporting our customers throughout their journey through the airport.
  • Greeting our customers as they arrive back at the airport from their holiday.
  • Ensuring the delivery of an effective andfriendly servicethat meets the needs of our customers and promotes ourbrand values.

As we are always on hand to help our customers, this positioninvolves working on a rosteredshift basis and requiresflexibilityto support our flight programme. Shifts can start as early as 3:00amto cover our 24/7 operation and will include working weekends and bank holidays; your roster will be issued at least 4 weeks in advance. Our Passenger Service Agent positions are available on a 20 or30 hour per week contract basis. This is an exciting and rewarding role with a real focus on delivering fantastic customer service!

Successful candidates will already be demonstratingRole Modelbehaviours. With a genuine passion for delivering outstanding customer service, you will be a strong team player and have a positive and flexible approach. You will also be required to have excellent communication skills (English - written and verbal), provide a full 5 year checkable employment/education and address history, satisfactory criminal record checks and a valid photo ID.

OurAssessment Days are planned for:

Wednesday12th February2020
Wednesday19th February2020
Wednesday 26th February 2020

We offer acompetitive salaryas well asfull training, free car parkingandfantastic opportunities for progression in a growing business!

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!

Hours Per Week
30 Hours

Passenger Service Agent UK

Job Type
Fixed Term


Jet2 .com

Careers With Us

Careers Dept
At the Airport

Careers Team
Customer Facing at the Airport
Full time

Posted 31 Jan 2020

Closes 1 Mar 2020

Ref: 1595754

This job was posted to: Passenger service agent