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Lead Customer Order & Fulfillment Specialist

  • GE Aviation - 206 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/ccc13e36-a3be-4aac-9ef6-88f587f249eb131129807088665247.png

Victorville, California, United States


Role Summary:
Responsible for facilitating transactions, producing, assembling and delivering replacement / repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, and site operations and warehouse logistics & shipping. The planner will work across a wide variety of customers, GE facilities and partners in many locations. Positive relationships with a team of technicians and customers is critical.
Essential Responsibilities:
  • Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops
  • Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer
  • Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
  • Complete customer and internal paperwork
  • Coordinate shop and/or program reviews and customer visits at the site as necessary
  • Suggest improvements in products, processes and procedures
  • Contribute to plan of larger unit
  • Work together with high level people from the business and SPB and EB level
  • Specify needs, communicate about project approach and present outcomes of research done
  • Work on the basis of predefined contracts and frameworks

Qualifications/Requirements:
  • Bachelor's degree from an accredited university or college (Or a high school diploma / GED with a minimum of 4 years of experience in Services)
  • Minimum of 3 years of experience in Customer Operations
    ELIGIBILITY REQUIREMENT(S):
  • Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records


Desired Characteristics:
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to influence others and lead small teams
  • Lead initiatives of moderate scope and impact
  • Ability to coordinate several projects simultaneously
  • Effective problem identification and solution skills
  • Proven analytical and organizational ability
  • Familiar with FAA part 145 requirements and MRO processes
  • Understands Lean Principles and how to implement them
  • Approaches work with a \"can do\" attitude, a sense of urgency and commitment to both the team and customer objectives
  • LEAP engine experience including modification, disassembly, assembly and test

    To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on Twitter!

About Us:
Flight Test Operation (FTO) is located in Victorville, CA at the Southern California Logistic Airport - (SCLA). Victorville is approximately 100 miles northeast of Los Angeles, CA. Our primary mission is development engine testing. Victorville is a fast paced suburb situated north of the San Bernardino Mountains, at the edge of the Mojave Desert.
At GE Aviation , we are imagination at work. Whether we're manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world's toughest problems. Join us and you'll find yourself in a dynamic environment where our ongoing, substantial investment in
research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you'll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it's the next generation of ecomagination products or the future of aircraft engines, we've got the state-of-the-art resources to make those innovations a reality. If you're
passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come. Learn More about GE
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:
GE will only employ th
Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 15 Jan 2020

Closes 13 Feb 2020

Ref: 3373156

This job was posted to: Project manager

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