Customer Helper - Ramp Operations Duty Manager: STN
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After another exciting year of growth forJet2 .comandJet2holidays, we are looking for aCustomer Helper - Ramp Operations DutyManagerto join ourteam at London Stansted Airport.Reporting to theCustomer Helper - Ramp OperationsManager, you will beresponsible for the day to day management of theJet2 .comback of house operation, ensuring ourcustomersreceive a fantastic service.
Leading the Dispatch,Ramp & Baggage Teams at the airport, this role plays a pivotal role in achieving theOn Time Performanceof our flights in accordance with legal and Company requirements, the delivery of a VIP Customer Service and driving forward our safety first culture at every opportunity whilst acting as aBrandAmbassadorfor our company values. You will work closely with our service providers, airport and head office colleagues to ensurehigh standards of service. Working on a shift basis, this is a varied and fulfilling role with significant colleague and operational responsibility.
The successful candidate will already be demonstrating Role Model behaviours. You will have a proven track record in coaching and developing others in a fast paced. operational environment, andthe ability to show flexibility and a forward thinking approach. We are looking for a credible leader committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. Along with strong back of house technical experience, previous management/ supervisory experience of large teams within a ramp operations/airsideenvironment is essential for this role.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2 .comandJet2holidays!!Ground Operations
Hours Per Week
Duty Manager UK
- Full time
Posted 13 Jan 2020
Closes 12 Feb 2020
This job was posted to: Airline customer service