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Lounge Services Agent (Executive Lounge)

  • Swissport International Ltd - 47 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/5413f867-a31b-48b1-ac21-d6783528bd86131303290640978348.png

Newcastle, Staffordshire, England

Job Summary

As a Lounge Services Agent, you will strive to provide an excellent experience for the customers who visit our executive lounges. Lounge Agents welcome passengers, facilitating entry to the lounge as well as serving beverages and preparing food as required. Duties will also include maintaining stock levels and ensuring the highest standards of cleanliness and hygiene at all times

Job Responsibilities
  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
  • Provide customers with an exceptional level of service to be remembered
  • Operate a computer system to check entry eligibility and process payments
  • Ensure products are well presented and stock levels are maintained
  • Communicate flight information and deal with general enquiries from passengers
  • Handling / preparation and serving of various foods including, all hot/cold meats, dairy products, pasta, cereal and food products which may contain nuts, handling of alcohol (replenishing stock and serving of alcohol to customers, collection of glasses which may contain alcohol for disposal).
  • Ensure the lounge remains clean and tidy at all times
  • Liaise with third party contractors/suppliers as required
  • Other duties as assigned
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Pay
N/A
Hours
Full time
Type
Temporary
Rating
N/A
Licence
N/A

Posted 10 Jan 2020

Closes 9 Feb 2020

Ref: 2010919

This job was posted to: Airline customer service

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