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Support Analyst

  • Jet2.com - 125 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/6347795b-7e5c-4fa1-b8a6-dc391d4988d8131134107358454754.png

Europe

Jet2 .com and Jet2holidays are looking for an Application Support Analyst to join our highly skilled Application Support team. As part of this role you will be responsible for supporting our ecommerce applications in a fast-paced, time critical environment, ensuring that any incidents that occur are dealt with swiftly and professionally, responding to support tickets in order to resolve technical issues and provide guidance on best practices.

Application Support Analysts are required to be highly motivated, proactive, have a process driven mindset and be excellent problem solvers. The ideal candidate will have a solid background in providing incident resolution, root cause analysis and business analysis. Reporting to the Application Support Manager; tasks and projects will be assigned to ensure the smooth running of the production environments but also to enhance existing knowledge.

The successful candidate will be able to demonstrate the following skills and experience:

  • Strong T-SQL experience previously used for data correction, creating and updating stored procedures.
  • Previous experience of log interrogation and data gathering skills to assist in the swift resolution of incidents.
  • Strong understanding of web technologies and protocols, particularly .NET.
  • Previous experience performing root cause analysis to debug bespoke code and websites.
  • Experience taking responsibility for high impacting incidents focussed on swift resolution.

In return we will offer you a competitive salary and benefits package with fantastic opportunities for progression in a growing business.

If you are interested in joining an award-winning, fast paced and growing organisation be sure to click "APPLY" below!


Hours Per Week
40 Hours

Team
IT Systems & Web Development

Job Type
Permanent

Salary
Excellent

Division
Jet2 .com
Pay
N/A
Hours
Full time
Type
Permanent
Rating
N/A
Licence
N/A

Posted 4 Jan 2020

Closes 3 Feb 2020

Ref: 1520987

This job was posted to: Product support

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