BackBack to menu

Forgotten password

Enter your email address. We'll send you a link to reset your password
BackBack
BackBack

Saved! Click to view all your saved jobs

You can also email this job...

BackBack

Share this job

BackBack

Apply for this job

Clicking GO will take you to another web site
You'll continue your application for the job there
BackBack

Register your CV to Apply

BackBack to apply

Choose a CV

We accept DOC, DOCX, PDF, RTF, TXT
Type or paste your CV

Now add this CV

BackBack to apply
BackBack
BackBack to apply

Login to apply

BackBack to login

Forgotten password

Enter your email address. We'll send you a link to reset your password
BackBack to apply

Tell us where you live

Tell us where you live
(Type, then select from options provided)
BackBack to apply

Which locations are you happy to work in?

BackBack to apply

Choose up to 3 sectors

BackBack to apply

Choose any or all job types

BackBack to apply

Choose up to 3 licence types

BackBack to apply

Choose up to 5 type ratings

Team Leader Quality and Training(M/F/Diverse)

Team Leader Quality and Training(M/F/Diverse)

  • Lufthansa - 597 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Cape Town, Western Cape, South Africa

Tasks

The Team Leader Quality and Training effectively and efficiently adheres to and steers the central and client specific quality process defined by the Central Strategic and Operational Quality and Trainings Functions, and manages operational delivery on SLA's and KPI's.

Quality
  • Analyses relevant data to identify inefficiencies
  • Provides recommendations for performance improvement to Site Manager and Customer Service Management.
  • Complies reports including analysis and suggestions.
  • Ensures delivery of Central Q&T Function's goals and objectives
  • Manages budgets and planning of resources
  • Effectively communicates quality issues, objectives, initiatives and performance.

Training:
  • Implement Lufthansa InTouch Group standard and client specific training strategy.
  • Identify and assess the training needs of the organization through raw data
  • Develop individualized and group training programs according to business needs.
  • Develop training manuals that target tangible results.
  • Effectively manage the training budget
  • Effectively communicate with Management, team members and, trainers


Contact

E-mail address for inquiries

Benefits

Employee Assistance Program, Healthcare, Subsidized parking or public transport, Flight benefits

Behind the scenes

Video:

Training Image
Join Lufthansa InTouch Cape Town!

Requirements
  • Formal qualification Training Qualification and/or at least 3 years' experience in both quality and training
  • A minimum of 3 years leadership / management experience essential
  • Experience in managing quality & training professionals highly advantageous
  • Designing and implementation of training material
  • Proficient skills with Microsoft Office Suite
  • Excellent planning, organizational and decision-making ability
  • Ability to motivate and support people to reach their maximum potential
  • Proven success in training, coaching, developing skills
  • Excellent facilitation, presentation skills
  • Innovative and structured when conceptualizing training, quality initiatives
  • Confidence, confidentiality, tact and discretion when dealing with people
  • Proficiency in English language (both written and verbal)

Company
About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone's day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 23 Nov 2022

Closes 23 Dec 2022

Ref: 922581

This job was posted to: Flight training

Receive jobs like this by email

Related jobs

Manufacturing Training Specialist

Cardiff (Caerdydd), Wales
GE Aviation

Expert Ground Staff Training & Documentation (m/w/divers)

Kölnische Höfe, Rheinland-Pfalz, Germany
Lufthansa

Head of Cockpit Training Planning & Licence Control (m/w/divers)

Kölnische Höfe, Rheinland-Pfalz, Germany
Lufthansa

Product Owner Ground Staff Training & Documentation (m/w/divers)

Kölnische Höfe, Rheinland-Pfalz, Germany
Lufthansa

Manager Controlling - Training Economics (m/w/divers)

Frankfurt am Main, Hessen, Germany
Lufthansa

Training Manager

Peebles, Ohio, United States
GE Aviation

Praktikum im Bereich Training

Frankfurt am Main, Hessen, Germany
Lufthansa

Head of Cabin & Joint Training (m/w/divers)

Kölnische Höfe, Rheinland-Pfalz, Germany
Lufthansa