Customer Support Advisor
- easyJet - 44 jobs https://www.jobsinaviation.com/jobs/aviation/easyjet/ https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/c8af808d-5d02-4385-abe7-72a5b3b45582131202433215856711.png
Greater London, England
On Holiday Customer Support Advisor
Where you'll be working:
You will be part of our Holidays Operations Centre team based in the easyJet holidays Control Centre in Luton. We are there for our customers 24/7/365 and provide a world class service to our customers from the moment they touch down in one of our beach or city destinations across Europe. We are a fast-paced contact centre, and we offer customer care and problem solutions via telephone and other digital platforms.
We work seasonal contracts for 8 months each year (March-October). We also work on a shifts on a rota-basis.
What you'll be doing:
You will provide exceptional levels of customer care on in bound calls. Our aim is to resolve queries and complaints in the first contact to ensure our customers are always having the best holiday possible.
You will be dealing with challenges, assisting with emergency situations, and protecting the welfare of all easyJet holidays customers. We'll give you fantastic ongoing training which will enable you to feel empowered to offer solutions, and you'll receive constant support from our team of Duty Managers.
There is some administration work involved too, such as accurately maintaining our systems, and from time-to-time you may be allocated additional tasks which will help us drive continuous improvement and ways of working.
Our customers are always at the heart of everything we do, and we will welcome your suggestions for streamlining processes, increasing efficiency, or improving ways of working.
What you'll bring to the team:
We are looking for people who love working with customers. You'll have previous experience of working in a fast paced and demanding customer service environment (this doesn't necessarily have to be from a contact centre), but you'll need to be confident dealing with stressful situations and resolving conflicts on the telephone.
We are looking for people with strong verbal/telephone skills, compassionate and understanding attitudes, and the ability to multi-task. We work at pace and handle a high-volume of calls which means we need to work to targets and KPI's
What's in it for you:
In addition to your competitive base salary, you'll qualify for our company wide bonus scheme which could see you earning up to an additional 20% on top of your base each year. We'll also contribute 5% towards your pension. You'll have access to a variety of share options (BAYE, SAYE, Performance Shares) and life assurance is 4 x your annual salary.
Aside from the financials, we offer an extensive suite of flexible benefits that you can opt in or out of, such as Medical Cover, Dental Cover, Green Car, and Cycle to Work Schemes.
On top of all of that, you'll get excellent staff travel benefits which includes heavily discounted flights for you and your friends and family, free easyJet Plus membership, and annual vouchers for you to spend on an easyJet holiday!
Working for one of Europe's very best brands, you'll be supported by a friendly team and be given great development opportunities. We're in the business of creating unforgettable experiences for our customers around the world, and the same applies for our people and their careers! Working at easyJet holidays can take you anywhere... where do you want to go?
Our On Holiday Support Advisors work seasonal contracts for 8 months of year (March-October). We also work on a rota of 5 on/5 off/4 on, 5 off/5 on/4 off basis. The role is based on-site at our HQ near to Luton Airport.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications even if you feel you don't meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
Who are easyJet holidays:
In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet's flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays. Soon after we launched, we faced the most unprecedented challenge in modern history - but we made bold decisions, took active measures, and emerged from the
- Full time
Posted 14 Nov 2022
Closes 14 Dec 2022
This job was posted to: Product support