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Product Delivery Manager in the Airline Business (m/f/diverse)

Product Delivery Manager in the Airline Business (m/f/diverse)

  • Lufthansa - 597 jobs

Berlin, Germany


Join our team as Product Delivery Manager (m/f/diverse). Work in direct customer contact, get to know the challenges of an airline in the area of Operations Control.
  • Ensuring smooth operations for assigned services and customers
  • Handling and coordination of customer inquiries, complaints and escalations
  • Recording and analysis of customer user requirements
  • Coordination of technical planning, if necessary execution of customer installations
  • Close cooperation with product management, software development, application operations as well as account management
  • Coordination and support of incident, problem and change management
  • Implementation and coordination of service improvement plans
  • Ensuring the maintenance of operational documentation
  • Support and, if necessary, collaboration in implementation projects for the introduction of new services


13. Salary / holiday allowance, Old-age provision / employee retirement, Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket, Service phone, Discounts / shopping, Sabbatical / exemptions, Part-time models, Hybrid working possible, Flexible working hours

Behind the scenes


The challenging world of Operation Control
All data relevant to the operational status of an airline converge in the Ops Control Center. NetLine/Ops ++ helps to run through prerequisites corrective actions in current flight operations and to make the best decisions.

  • Completed relevant studies or completed training with several years of professional experience
  • Good knowledge of airline operational business processes or related aviation fields
  • Strong customer service skills
  • Good technical knowledge of product-specific IT architectures
  • Practical experience in IT operations desirable
  • Very good communication skills
  • High social competence and integration skills
  • High level of commitment and initiative
  • High competence of user-oriented problem analysis and solutions
  • Confident appearance
  • Intercultural competence
  • Fluent English written and spoken, German desirable
  • High willingness to travel as well as to work on-site for customers in Germany and abroad

About Lufthansa Systems GmbH & Co. KG
Lufthansa Systems GmbH & Co KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Full time

Posted 9 Nov 2022

Closes 9 Dec 2022

Ref: 898371

This job was posted to: Airline manager

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