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IT Application 1st Level Advisor with German

IT Application 1st Level Advisor with German

  • Lufthansa - 563 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Krakowiany, Dolnoslaskie, Poland

Tasks

Your main tasks include, among others:
  • Be a great support for users in case they have some questions regarding the IT application.
  • Searching independently for information in all available systems and documentation, organizing meetings and calls with product owner or business side.
  • Fulfilling service requests - completing transactions; forwarding requests.
  • Searching for improvements and new options regarding the IT application.
  • Keeping the process documentation up to date.
  • Deciding urgency of an inquiry by predefined criteria.
  • Training new joiners in the process.
  • Cooperating with other team members and with 2nd Level Support in order to provide the best service.
  • Cooperating and maintaining professional relations with business partners and external providers.


* Perform all other duties assigned or delegated by supervisors.


Behind the scenes

That's not the Sun setting...
It's the sun rising on your new career with one of the world's most respected carriers!

Requirements

You must fulfill the following requirements:
  • University Diploma.
  • Fluent German language (written and spoken).
  • Communicative English language (written and spoken).
  • Experience in Customer Service or Call Center.
  • Experience in IT would be an asset.
  • Good knowledge of Ms Office
  • Customer Orientation.

What we offer
  • Flexible working hours from Monday till Friday.
  • Task based working model.
  • Home Office / Hybrid working model.
  • Flight tickets with employee discounts.
  • All necessary trainings for beginners.
  • Working with German native speakers and Lufthansa colleagues from the whole world.
  • An employment contract.
  • Package of benefits like: medical care, Multisport Card, co-financing for language courses, pre-paid cards, multi-cafeteria.


* CV/Resume and Cover Letter required.

* Must possess a legal work permit in Poland.

Company
About Lufthansa Global Business Services Sp. z o.o.
Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It's our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 2 Nov 2022

Closes 2 Dec 2022

Ref: 892081

This job was posted to: Airline IT

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