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Customer Service Consultant - English Market - XR Cape Town - Customer Service Consultant - English

Customer Service Consultant - English Market - XR Cape Town - Customer Service Consultant - English

  • Lufthansa - 524 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Cape Town, Western Cape, South Africa

Tasks

  • Effective and timely call handling
  • Assures work meets all quality standards
  • Assures work meets business productivity goals
  • Seek opportunities for continual improvement.
  • Embraces and promotes change.
  • General Lufthansa and Star Alliance information on required markets.
  • Flight reservation bookings, re-bookings and re-routings.
  • Flexibility to a rotational shift.


Contact

E-mail address for inquiries

Benefits

Health Plan, Employee Assistance Program, Holidays, Life Insurance, Flight benefits

Behind the scenes

Video:

Lufthansa InTouch Cape Town
Want to make someone's day, every day? Join us!

Requirements

  • 1 -2years Customer Service Experience
  • Fluent in English both verbal and written.
  • Proven customer service and sales skills.
  • Good understanding of computer system and standard software.
  • Availability and ability to work rotating shifts and public holidays.

Should you not receive correspondence within 14days of submitting your application, please consider it unsuccessful.

Company
About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone's day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 22 Sep 2022

Closes 22 Oct 2022

Ref: 884261

This job was posted to: Airline customer service

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