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Specialist Cargo Products & Services Support (80-100%, all genders)

Specialist Cargo Products & Services Support (80-100%, all genders)

  • Lufthansa - 548 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Switzerland

Tasks

  • Guide and support our worldwide stations in all cargo products & services matters
  • Support our stations in shipment irregularities handling
  • Initiate products and services process improvements in close coordination with other departments
  • Analyse service failures, initiate solutions and perform service recovery
  • Execute CAPA within SWC and provide corrective and preventive actions
  • Build up a good relationship with internal stakeholders and external providers
  • Take part in projects to enhance customer service and IT infrastructure (e.g. new CRM system)
  • Ensure appropriate information exchange with all colleagues and interfacing organizations such as other departments, stations in the network, handling agents and service providers


Contact

Vivien McKinson

Human Resources
Swiss International Air Lines AG

Phone

E-mail address for inquiries

Benefits

Attractive company pension scheme, Company health management, Nursery, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Behind the scenes

Video:

Join SWISS
Our common goal is to make each customer's flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Requirements
  • At least 2 years of experience at Swiss WorldCargo, a cargo handling agent or a freight forwarder in an operational duty
  • Good knowledge of cargo products and services, the industry and its requirements
  • Customer Service mind set - experienced in Customer Service (internal and/or external customers) is an asset
  • Good knowledge of SwissWorx is an asset
  • Fluent in English (oral and written), additional language skills preferred
  • Solution and result orientated, problem solver in an efficient way
  • High level of attention to detail, even in stressful situations
  • Able to work both independently and as part of a team
  • Good knowledge of Microsoft Office applications Outlook, Word, Excel, PowerPoint
  • At ease while working with different IT systems (Cargospot knowledge considered as an asset)

Company
About Swiss International Air Lines AG
It's the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you'll always feel: Truly SWISS .... where people matter.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 20 Sep 2022

Closes 20 Oct 2022

Ref: 900701

This job was posted to: Freight

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