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Customer Service Specialist (m/f/diverse)

  • Lufthansa - 522 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Neu-Isenburg, Hessen, Germany

Tasks

  • Respond to customer queries in a timely and accurate way, via phone, e-mail, or chat
  • Identify customer needs and help customers
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Keep proper records of all forms of transactions relating to the company's logistics operations
  • Resolve problems that are related to transportation and logistics systems
  • Negotiate transport or logistics rates with suppliers and customers to improve the supply chain
  • Analyse areas of corporate logistics to find out the most cost-effective means or method of transporting supplies
  • Evaluate and process claims made by customers
  • Track shipments across different channels


Contact
Olga Dieser

Human Resources Consultant
Apply GmbH

E-mail address for inquiries

Benefits

Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket, Service phone, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Flexible working hours, Development programs, Doctor's office, Have a shower, Free snacks / drinks

Behind the scenes

The next great job just minutes away!
The Apply Spare Parts Logistics team specializes in supplying its customers throughout Europe with urgent spare parts at night and within a few hours.

Requirements
  • Completed commercial training or a degree, preferably in the logistics and/or aviation industry
  • Basic Knowledge of Airfreight /road distribution
  • 1-3 years of relevant experience in a similar role
  • Good communication skills on all fronts, as well as excellent interpersonal skills to ensure free flow of company logistics process
  • Good customer care ability
  • Ability to work as part of a team whenever it is necessary to do so
  • Good analytical skills and ability to prioritize in the face of multiple tasks
  • Ability to be proactive when dealing with customer complaints or requests
  • Good knowledge of Microsoft Office tools
  • Fluent in English and German (French desired but not essential)

Company
About Apply GmbH
We at Apply are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of Apply with your unique personality?

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 14 Sep 2022

Closes 14 Oct 2022

Ref: 865731

This job was posted to: Airline customer service

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