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Service Design & Transition Manager

  • easyJet - 57 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/c8af808d-5d02-4385-abe7-72a5b3b45582131202433215856711.png

Greater London, England

Description:


COMPANY

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 250 aircraft flying over 700 routes to more than 30 countries, we're the UK's largest airline, the fourth largest in Europe and the tenth largest in the world. Flying over 70 million passengers a year, we employ over 10,000 people. Its big-scale stuff and we're still growing.

JOB PURPOSE

Reporting into Enterprise Service Manager - Introduce, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services from design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed:
  • Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model.
  • Manages the quality and implementation of changes to production services, through Release Management methodologies and governance of Change Control.
  • Is responsible for the quality of all IT releases into the live environment, managing and controlling the release process of new internally and externally developed software, upgrades and other developments.
  • Will monitor, manage and resolve issues; whilst continually striving to improve service, and ensuring that all processes, procedures and deliverables are closely aligned to the Project Management and Software development methodologies, and pro-actively identifying opportunities for improvement.


JOB ACCOUNTABILITIES

Ensure that projects, new services, releases and changes move smoothly from development into production, ensuring compliance of all easyJet IT teams and third party suppliers with the Service Introduction, Release Management and Change processes:
  • Ensure that Non-Functional Requirements (NFRs) are captured and defined for all new / changed IT Services, including Quality, Capacity, Availability, Continuity, Cost, Support model, Monitoring, Reporting and Security needs.
  • Contribute to development of a set of core NFRs/operational service standards.
  • Manages and controls the criteria for service acceptance and operational readiness of new /changed services, ensuring that Operational Acceptance Criteria (OACs) are defined for all NFRs.
  • Ensure appropriate Service Design is considered for new / changed services, with support models defined, agreed, in place and tested for go-live.
  • Ensuring that go / no go criteria are met and any exceptions / risks are managed and communicated
  • Ensure operational readiness of new services, i.e. they are delivered into production at the agreed quality and initial capacity, meet agreed customer / user expectations, and have defined, agreed and embedded support processes, and with OACs proven to be met prior to transition into production.
  • Ensure that the stability of the production environment is preserved when new or changed services go live, and that risks are clearly understood and agreed to by all stakeholders
  • Ensure that the Total Cost of Ownership of new services is known and capacity cost models are understood.
  • Manage compliance with easyJet's Service Design and Transition, Release and Change processes, ensuring that all IT Teams, including Project Managers, Delivery Managers, Business Analysts, and Technical teams understand and engage with the Service Design and Transition processes.
  • Identification and Coordination of resources required for Service Design and Transition activities.
  • Ownership, governance, management and improvement of the Release Management process for IT services within the assigned area/s. Establish and maintain Release Management processes for IT services that do not yet have defined release processes.
  • Act as a point of escalation for all Service Design and Transition activities for the assigned area/s.


KEY PERFORMANCE INDICATORS
  • % of Service Design requirement specifications produced for new services.
  • % of Service Design Packages (SDPs) completed for new services.
  • % completion of service catalogue and SLA/OLAs as agreed with business/easyJet stakeholders.
  • Delta between actual creation of a service design package and planned creation time, cost and quality.
  • Standard set of Non-Functional requirements developed.
  • Percentage of quality assurance and acceptance criteria plans produced for new services.
Pay
N/A
Hours
Full time
Type
Permanent
Rating
N/A
Licence
N/A

Posted 14 Sep 2022

Closes 14 Oct 2022

Ref: 12945

This job was posted to: Design engineer

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