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Advisor - Sales Competence Team

Advisor - Sales Competence Team

  • Lufthansa - 547 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Poland

Aufgaben

The Advisor is responsible for handling the administration activities based on emails request and data received from his/her area of responsibility.
  • Extraction & processing of data from various Revenue Accounting systems
  • Keep up to date Country Specification/Process Description for assigned areas of responsibilities
  • Contacts directly customers, external providers, independently handles incoming/outgoing communication verbal & written via email and/or TrackSpace within agreed deadline
  • Handles escalations on operational level (SLA- delays in reply; quality of dispute and replies from sales audit team)
  • Initiates and supports identified process improvements
  • Knows and follows internal and Global Data Protection rules
  • Support for External Provider concerning Agent disputes on behalf of local sales offices (Clarification on: decisions taken from TCS side; disputes due to technical errors (e.g. fare filing, NDC errors; audit Process related queries)


Beflügelndes Umfeld

Join Lufthansa Global Business Services!
We are looking forward to your application!

Voraussetzungen
  • Strong time management and organizational skills.
  • Ability to work under time pressure.
  • Very good command of English.
  • Communication skills.
  • Flexibility.
  • Analytical way of thinking.
  • Positive mindset and attitude.
  • Continuous improvement skills.
  • Experience in revenue accounting processes will be an asset.

Unternehmen
Über Lufthansa Global Business Services Sp. z o.o.
Lufthansa Global Business Services GmbH (LGBS) ist eine 100%ige Lufthansa-Tochter. Unter der Marke "Lufthansa Group Business Services" bieten wir weltweit Shared Services für die gesamte Lufthansa Group in den Bereichen Finance, Business Intelligence & Transformation, Human Resources, Procurement und IT an, die wir selbst erbringen oder steuern. Es ist unser Ziel, Prozesse zu harmonisieren, standardisieren sowie kontinuierlich effizienter und effektiver zu gestalten. Dabei sehen wir uns als Vorreiter bei der Digitalisierung, sowie Nutzung und Verbreitung neuester Technologien, etwa im Bereich Business Process Automation. Als international operierendes Unternehmen sind wir an Standorten in Frankfurt, Hamburg, Delhi, Hongkong, Johannesburg, Krakau, Manila, Mexiko City, New York City und Wien vertreten und steuern BPO-Provider im In- und Ausland. Mit dem globalen Netz von Auslandsvertretungen der Außenorganisation der Lufthansa Group sind wir weltweit auch lokal verankert und aktiv.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 6 Aug 2022

Closes 5 Sep 2022

Ref: 868811

This job was posted to: Airline sales

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