Contract Manager IT / Application Service Manager (m/f/d)

Tasks

You are the expert in creating and managing customer communication documents, drive bug fixes and are the first point of contact for our development and operational teams.

• Gather legal and business requirements for all Customer Onboarding-related processes and create user stories
• Refine and implement requirements related to communications or complex documents in the Customer Onboarding
• Assist in the analysis and assessment of business objectives and support the agile development team in shaping the product vision and formulating product features
• Create test plans and execute functional and user acceptance tests
• Grow together with the team and take responisbility for other contracting-related areas along the process

Benefits

Old-age provision / employee retirement, Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Sabbatical / exemptions, Part-time models, Health days, Hybrid working possible, Flexible working hours, Mentoring, Binding program / network program, Fitness studio / sports facilities / company football etc., Massages, rest rooms, etc, Lockers for cyclists / sportsmen, Have a shower, Free snacks / drinks

Behind the scenes

Work with us!
We are an agile team with a high degree of personal responsibility and independence, coupled with open, respectful interaction. We act goal-oriented and put our customers in the center. We are a very international team and appreciate diversity.

Requirements

• Experience in Agile environment/methodology
• Experience in designing complex documents in Microsoft Word
• Experience with using XpertDoc, X-Author, Microsoft Dynamics 365 & Salesforce
• Experience in requirements analysis, software testing & test documentation
• Experience in Jira / Confluence
• Interest in product structuring and pricing
• Strong analytical capabilities for advanced problem solving
• Ability to develop trusted relationships and find creative solutions
• Highly self-motivated and high degree of flexibility
• Fluent in English written and spoken is a must, German a plus

Company
About Lufthansa AirPlus Servicekarten GmbH
AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.