Remote Support Engineer
Beijing, China
Job Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Job Description
Essential Responsibilities:
Qualifications / Requirements:
Desired Characteristics:
Additional Information
Relocation Assistance Provided: No
Job Description
Essential Responsibilities:
- Customers can reach this support organization by direct calls, web portals, emails or 3rd part call center. This team serves as first point of contact for customer, then engages technical support team for resolution in the event the issue requires technical expertise.
For Thermal Power only outages belong in this DAW, everything else to be mapped to Project Management. - Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Qualifications / Requirements:
- This role requires basic experience in the Services & Customer-Call Center Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
Desired Characteristics:
- Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed- Leadership ability: strong communicator, decision-maker, collaborative
- Problem solver: analytical-minded, challenges existing processes, critical thinker.
Additional Information
Relocation Assistance Provided: No
- Pay
- N/A
- Hours
- Full time
- Type
- Contract
- Rating
- N/A
- Licence
- N/A
Posted 4 Aug 2022
Closes 2 Sep 2022
Ref: R3654541
This job was posted to: Product support
