Lead Services Specialist - Customer Service Management

Job Description Summary The Lead Services Specialist (Military FSR) will provide on-site support to US Navy located at MCAS Iwakuni, Japan in the operation, management, repair, installation, and maintenance of their F414 propulsion system products. In this role you will also act as a liaison between the GE factory and the customer and deploy on a US Aircraft Carrier in support of our products. This Assignment will be based in Japan with fixed (MCAS Iwakuni) and roving (NAF Atsugi) support requirements.

Job Description
Roles and Responsibilities

• Provide interpretation of data and technical instructions
• Provide technical assistance in the identification of and instructions on the use of special tools
  and handling equipment
  
• Recommend and develop local informal training programs in support of maintenance and
  troubleshooting tasks
  
• Review reported malfunctions and assist with fault analysis
• Provide technical assistance and support to resolve maintenance problems
• Review effectiveness of maintenance actions to identify training needs and improve
  maintenance practices
  
• Assist customer with logistics tasks including work scope reviews, maintenance scheduling,
  data recording and hardware tracking / availability
  
• Apply Six Sigma analytical tools to assist the customer with root cause analysis, issue
  resolution and trend analysis
  
• Demonstrate best methods of disassembling, repairing, and assembling engines and engines
  components
  
• Serve as liaison between customer and factory personnel related to maintenance, logistical
  and operational tasks

Required Qualifications

• Bachelor's Degree from an accredited college or university (or an existing Military Field Service
  Representative) with a minimum of 4 years' experience in a field service or maintenance position
  
• Extensive field maintenance, modification, and repair experience of the F414 Propulsion system products

ELIGIBILITY REQUIREMENTS

• Ability and willingness to travel as required
• Ability and willingness to obtain and maintain a U.S. Government Secret Clearance
• Ability and willingness to relocate to domestic or international locations to support the needs of the business
• Ability and willingness to successfully complete all requirements for domestic and international customer assignments

Desired Characteristics

• Strong customer interaction and communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware
• Able to work with and make formal presentations to all levels of maintenance, engineering and
  management
  
• Project management experience
• Demonstrated ability to lead and influence GE customers and peers
• Possess knowledge of the learning process and how to transfer technical knowledge to less
  qualified personnel including; the ability to express thoughts in both oral and written communications
  
• Possess the ability to work independently, without technical guidance and to perform all
  required work tasks
  
• Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with
  customer personnel
  

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This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position