Product Delivery Manager NetLine (m/f/diverse)

Tasks

The Scheduling Solutions Team at Lufthansa Systems is looking for a Product Delivery Manager (m/f/diverse). You will deliver services to our large customer base comprising the following major tasks:

• Ensure smooth operation for assigned services, products and customers
• Manage entire professional customer communication
• Act as liaison between the customer using the NetLine based scheduling solution and the application development
• Steer all stakeholders and manage providers to solve customer needs
• Ensure formulation of detailed solutions for change- and service requests in cooperation with the customer and relevant specialist departments including requirement analysis, cost estimation, communication, price negotiation
• Coordinate and support incident management as well as independently fulfil planning, execution and documentation of change- and service requests
• Perform product training sessions
• Support and participate in solution and service implementation projects

Contact
Simon Zemitis

Head of NetWork Operation Products
Lufthansa Systems GmbH & Co. KG

LinkedIn

Benefits

13. Salary / holiday allowance, Old-age provision / employee retirement, Free parking, Lufthansa shares, Flight privileges, Canteen (subsidized by employer), Jobticket, Service phone, Discounts / shopping, Part-time models, Hybrid working possible, Flexible working hours, Doctor's office

Behind the scenes

Video:

Expertise in IT
Today's airlines need to permanently revise their schedule plans in response to competitor actions, or to follow updated sales and marketing plans, while constantly maintaining operational integrity.

NetLine/Sched
The system is used every day by more than 60 airlines around the globe.
Learn more .

Requirements

You have a degree in a relevant field (e.g. information technology) with at least 2 years of professional experience working at an airline or IT solution provider and bring the following skills:

• Ability to work with and configure complex IT products as well as interact with technically oriented teams
• Very good knowledge and experience in IT application customer service
• Very good communication and negotiation skills, assertiveness as well as a strong service and customer orientation
• Good knowledge and experience in IT application operations
• Ability to quickly learn how to configure and work with our software solutions to fulfill customer requirements
• High level of self-motivation, commitment, flexibility and interpersonal skills
• Strong in problem analysis and solving
• Confidence in appearance and ability to represent the company internally and externally
• Excellent oral and written communications skills in English, German is an asset
• Willingness to travel

Company
About Lufthansa Systems GmbH & Co. KG
Lufthansa Systems GmbH & Co KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.