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Product Owner - Airport Operations

  • easyJet - 54 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/c8af808d-5d02-4385-abe7-72a5b3b45582131202433215856711.png

Greater London, England

Description:


About easyJet

easyJet is Europe's leading airline offering a unique and winning combination of the best route network connecting Europe's primary airports, with great value fares and friendly service.

easyJet flies on more of Europe's most popular routes than any other airline and carried more than 96 million passengers in 2019 - more than 16 million travelling for business. The airline has over 300 aircraft on nearly 1000 routes to more than 150 airports across 35 countries. Over 300 million Europeans live within one hour's drive of an easyJet airport.

easyJet aims to be a good corporate citizen, employing people on local contracts in eight countries across Europe in full compliance with national laws and recognising their trade unions. The airline supports several local charities and has a corporate partnership with UNICEF which has raised over £14m for the most vulnerable children since it was established in 2012.

The airline takes sustainability seriously and is committed to reaching net-zero carbon emissions flying by 2050. Together with its partners, including Airbus, Rolls-Royce, Cranfield Aerospace Solutions and Wright Electric, easyJet is working to accelerate the development of zero-emission aircraft technology. In the meantime, the airline is offsetting the carbon emissions from the fuel used for all its flights, at no additional cost to its customers, and only supports projects that are certified by Gold Standard or the Verified Carbon Standard, internationally recognised certification schemes. In addition, easyJet continues to renew its fleet, operate efficiently, and aims to fill most of its seats. Since 2000, over a 20-year period, the airline reduced its carbon emissions per passenger, per kilometre by over one-third, and aims to bring this down further.

Innovation is in easyJet's DNA - since launching over 25 years ago, easyJet changed the way people fly to the present day where the airline leads the industry in digital, web, engineering and operational innovations to make travel more easy and affordable for its passengers.

The airline was named as Britain's Most Admired Company of 2020 in the transport sector, retaining the leading position for a second year running. Britain's Most Admired Companies study is the longest-running annual survey of corporate reputation in the UK.

JOB PURPOSE

The Airport Operations Product Owner will be responsible, for some of the services and systems, used by our Operational teams, within the airport environment. These will often relate to, but not limited to, easyJet's systems and services to process passengers in airports. These services include:
  • Operational devices, used for Ground Operations, housing several in-house applications, and shortcuts supported by internal teams. This includes fixed hardware and handheld, mobile devices which allow access to easyJet's Departure Control System (DCS) - for in-house operational teams and 3 rd parties
  • Access management setup for 3 rd party suppliers, using easyJet's systems in an airport environment
  • Services and peripherals specifically for Operational teams to support the processing of passengers or baggage (e.g. bag-tag and boarding card printers; scanners; baggage messaging & reconciliation; etc.)
  • And managing change requests from the operational teams for the DCS system; circulating comms to operational teams on any IT change or product release

The Airport Operations Product Owner will primarily be responsible for owning and managing the product life cycle for these systems, alongside the Technical Architects, as well as overseeing the development and support activities of the development teams. In turn, they will work closely with the delivery teams to ensure products and services are delivered to the operational teams, with minimal impact to the business, and championing the Ground Operations teams requirements.

They will work with relevant stakeholders (both internal and external) to analyse problems, prioritise needs, and manage expectations for enhancements to existing systems. They also will work with third-party suppliers to facilitate and manage upgrades, maintaining a working technical understanding of the design and business requirements of these operationally critical services.

The role works alongside both the Airport Analysts and the Service Support teams to provide primary support for any escalated issues. It is therefore expected that the Technical Product Owner will coordinate any support related activity in adherence with relevant Service Level Agreements and liaise with the business stakeholders to manage any outages or impact.

The job holder also owns and co-ordinates Ground Ops systems activity, and is the primary liaison with the IT department in relation to Airport systems. In
Pay
N/A
Hours
Full time
Type
Permanent
Rating
N/A
Licence
N/A

Posted 18 Jul 2022

Closes 17 Aug 2022

Ref: 12753

This job was posted to: Flight operations

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