BackBack to menu

Forgotten password

Enter your email address. We'll send you a link to reset your password

Saved! Click to view all your saved jobs

You can also email this job...


Share this job


Apply for this job

Clicking GO will take you to another web site
You'll continue your application for the job there

Register your CV to Apply

BackBack to apply

Choose a CV

We accept DOC, DOCX, PDF, RTF, TXT
Type or paste your CV

Now add this CV

BackBack to apply
BackBack to apply

Login to apply

BackBack to login

Forgotten password

Enter your email address. We'll send you a link to reset your password
BackBack to apply

Tell us where you live

Tell us where you live
(Type, then select from options provided)
BackBack to apply

Which locations are you happy to work in?

BackBack to apply

Choose up to 3 sectors

BackBack to apply

Choose any or all job types

BackBack to apply

Choose up to 3 licence types

BackBack to apply

Choose up to 5 type ratings

Salesforce Operations/Support

  • GE Aviation - 500 jobs

Bengaluru, Karnataka, India

Job Description Summary The Aviation Commercial DT -CRM/Salesforce team is seeking experienced Apply Application Operations professionals for supporting and maintaining multiple-user and customer-facing applications, related data processing platforms and services, RTS support, testing, code migration, data migrations and integration with other applications. The Application Operations Engineer role executes the overall support process and activities for multiple-user and customer-facing applications. Owns and is accountable for application and platform SLA's against operational commitments, effectively balancing different, competing objectives.

Job Description

Roles and Responsibilities

In this role you will be responsible for:
    • Responsible for being hands on operations and support within the business' Salesforce environment
    • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
    • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
    • Work directly with service architects to help reproduce and resolve customer issues
    • Available to perform testing during critical releases, building automated test scripts
    • Drive customer communication during critical events and lead retrospective meetings
    • Drive projects that improve support-related processes and our customers' technical support experience with minimal guidance
    • Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date
    • Work on critical, highly complex customer problems that may span multiple services
    • Participate in issue resolution and work with global App Ops teams
    • Available to perform code migrations and troubleshoot urgent issues in the U.S. evening hours
    • Collaborate with complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriateCollaborate with cross functional stakeholders
    • Share accountability for ensuring compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
    • Participate in application monitoring and reporting leveraging a consistent tool and approach across multiple applications
    • Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
    • Use data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
    • Demonstrate mastery of the intricacies of interactions and dynamics in Agile teams
    • Embrace a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancement
    • Navigate through ambiguity, prioritize conflicting asks and show ability to adapt to changing priorities
Basic Qualifications:
  • Bachelor's degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
  • Minimum 3 years of professional experience in Application Operations or IT
  • Note: Military experience is equivalent to professional experience

  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

Eligibility Requirement:
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Qualifications:
  • Minimum 3-5 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support; testing 2 years of hands - on experience with Salesforce configuration and development required Either Salesforce Admin, Sales Cloud or Service Cloud certified or ability to complete certification within 2 months of starting

Desired Characteristics:

Technical Expertise:
  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment
  • Hands - on experience with Salesforce Lightning Experience and integrations between Salesforce and other applications
  • Han
Full time

Posted 22 Jun 2022

Closes 21 Jul 2022

Ref: R3631660

This job was posted to: Airline sales

Receive jobs like this by email

Related jobs

Sales Manager (m/f/d)


Senior Sales Director

Gloucestershire, England
GE Aviation

Sales Steering & Channel Manager (m/w/divers)

Neu-Isenburg, Hessen, Germany

Praktikum im Bereich Online Sales (m/w/divers)

Frankfurt am Main, Hessen, Germany

NPI & Manufacturing Engineer

Singapore, Central, Singapore
GE Aviation

Technical Sales Manager

Greater London, England

Sales Executive (m/w/d)

Alzey, Rheinland-Pfalz, Germany

Sales Representative

Copenhagen Kastrup Airport, Copenhagen, Hovedstaden, Denmark

Manufacturing Engineer - NPI

Singapore, Central, Singapore
GE Aviation