SAP Operations Specialist - Here, at Lufthansa Technik Sofia we will provide you with:

Tasks

Once you join our team as SAP Operations Specialist you will be responsible for:

• First point of contact for resolving all customer raised ERP related incidents and service requests
• Provide local support for SAP operations and act as a liaison to Central SAP team and respective service providers
• Open an Incident record for each Incident to record and track all relevant information, as well as provide a complete history of events and activities throughout the incident lifecycle in a central ticketing system
• Take ownership of any assigned service requests, update the ticket and begin investigation; comply with the ITIL & ITSM standards by observing the Incident lifecycle process and contribute in achieving the customer specific SLA metrics
• Take part in project implementation in Sofia and other locations in LHT network

Contact
HR Department
Lufthansa Technik Sofia Limited

Benefits

Free parking, Flight privileges, Canteen (subsidized by employer), Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Health days, Hybrid working possible, Family days (family learns workplace know), Flexible working hours, Child friendly, Mentoring, Fitness studio / sports facilities / company football etc., Massages, rest rooms, etc, Lockers for cyclists / sportsmen, Healthcare, Medical Insurance

Behind the scenes

Lufthansa Technik Sofia
Lufthansa Technik Sofia is part of the Lufthansa Technik base maintenance network. It performs heavy maintenance checks on the Airbus A320 family and Boeing B737 including B737 Classic and B737 NG. The company is situated at Sofia airport and operates since October 2008.

Requirements

To be successful in the role you need:

• Experience in supporting SAP as 1st level support
• Experience in end user support; logging, tracking and supporting tickets resolution
• Excellent communication skills (virtual team environment)
• Excellent English language skills both verbal and written
• Strong customer orientation
• Team player
• Quick learner
• IT background - knowledge of technologies like Windows, Java preferable
• ITIL (v3) skills preferable
• Aviation industry experiences or knowledge preferable

Company
About Lufthansa Technik Sofia Limited
Lufthansa Technik Sofia is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Sofia has over 1200 employees. Our success is built on our people who are fundamental to our organization.