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IT Service / Transition Manager (m/f/divers) for B2B agile Train - Service Factory 'eCommerce & Glob

IT Service / Transition Manager (m/f/divers) for B2B agile Train - Service Factory 'eCommerce & Glob

  • Lufthansa - 481 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Raunheim, Hessen, Germany

Tasks

The role of the Service / Transition Manager (m/f/divers) is to transition new features produced in the Agile Release Train into operational use.

In detail:
  • Analysis, conception & design of the necessary deliverables, which must be provided from the ART for a smooth operation of the features
  • Coordination of necessary adjustments / enhancements in operational structures & processes
  • Ensuring compliance with necessary quality criteria before taking over operation of features
  • Leading / moderation of functional meetings (KickOff, GoLive Board etc.)
  • Continuous communication with various stakeholders
  • Securing resources, people, test environment, hardware & software licenses
  • Supporting the testing of new features & acceptance of these for operational use
  • Coordination of adoption, documentation & 'adaptation of existing processes' for operational use
  • Planning & preparation of technical reviews & KPI's


Contact
Heike Marquardt

Head of Incentive Solutions LSY
Lufthansa Systems GmbH & Co. KG

E-mail address for inquiries

Behind the scenes

Video:

IT-Consulting / Support of our Service Factory in longer-term tasks/ projects
We are a functionally integrated team & work for the Service Factory 'eCommerce & Global Sales'. We permanently support our colleagues in different projects / tasks.

Come aboard!
Join our dedicated & motivated team, become part of the LSY family!

Requirements
  • Completed relevant studies or international degree of equal value
  • > 3 years of professional experience
  • Already gained experience in an agile environment, ideally as a service/transition manager (m/f/divers)
  • Strong communication skills, very strong assertiveness as well as high service & customer orientation
  • Experience in setting up & moderating various meetings such as Kick Off, Go Live Board, SLA's
  • Very high commitment and initiative, high resilience and flexibility
  • Ability to work conceptually, systematically and goal-oriented
  • Strategic and entrepreneurial understanding as well as willingness to innovate
  • Precise presentation of complex issues
  • Intercultural competence
  • Very good written and spoken English

Company
About Lufthansa Systems GmbH & Co. KG
Lufthansa Systems GmbH & Co KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 10 Jun 2022

Closes 10 Jul 2022

Ref: 869261

This job was posted to: Airline IT

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