Cargo Products & Services Support (100%, all genders)
Zurich, Switzerland
Tasks
Contact
Human Resources
Swiss International Air Lines AG
Phone
E-mail address for inquiries
Benefits
Attractive company pension scheme, Subsidized parking or public transport, Company health management, 25 days of annual vacation, Nursery, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Behind the scenes
Video:
Join SWISS
Our common goal is to make each customer's flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.
Requirements
Company
About Swiss International Air Lines AG
It's the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you'll always feel: Truly SWISS .... where people matter.
- Guide and support our worldwide stations in all cargo products & services matters
- Support our stations in shipment irregularities handling
- Initiate products and services process improvements in close coordination with other departments
- Build up a good relationship with internal stakeholders and external providers
- Take part in projects to enhance customer service and IT infrastructure (e.g. new CRM system)
- Ensure appropriate information exchange with all colleagues and interfacing organizations such as other departments, stations in the network, handling agents, service providers
Contact
Human Resources
Swiss International Air Lines AG
Phone
E-mail address for inquiries
Benefits
Attractive company pension scheme, Subsidized parking or public transport, Company health management, 25 days of annual vacation, Nursery, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Behind the scenes
Video:
Join SWISS
Our common goal is to make each customer's flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.
Requirements
- At least 2 years of experience at Swiss WorldCargo, at an air cargo handling agent or air freight forwarder in an operational duty
- Good knowledge of cargo products and services, the industry and its requirements
- Customer Service mindset - experience in Customer Service (internal and/or external customers) is an asset
- Good knowledge of SwissWorx is an asset
- DGR Category 6 is an asset
- Fluent in English (oral and written), additional language skills preferred
- Solution-, detail- and result-orientated, problem solver in an efficient way
- Able to work both independently and as part of a team
- Good knowledge of Microsoft Office applications Outlook, Word, Excel, PowerPoint
- At ease while working with different IT systems (Cargospot knowledge considered as an asset)
Company
About Swiss International Air Lines AG
It's the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you'll always feel: Truly SWISS .... where people matter.
- Pay
- N/A
- Hours
- Full time
- Type
- Contract
- Rating
- N/A
- Licence
- N/A
Posted 11 May 2022
Closes 10 Jun 2022
Ref: 830521
This job was posted to: Freight
