Customer Program Quality Leader

Job Description Summary Leads the implementation of the quality strategy, with focus on delivered quality, to achieve continuous improvement and minimize the risk and cost of poor quality. Resolves internal and external business challenges as an advocate for the customer to improve products, processes, or services. Works closely with external customers, to include the branches of the US military, the Defense Contract Management Agency (DCMA), and foreign customers.

Job Description
Roles and Responsibilities

• Serves as the Quality single point of contact for the customer and maintains expertise on quality system policies and procedures.
• Monitor customer satisfaction and advocate for the customer within the supply chain.
• Partner with manufacturing and assembly sites, as well as product line teams, to resolve hardware non-conformances and other quality issues.
• Review engineering drawings and specifications to understand potentiation non-conformances.
• Ensure root causes are found and robust corrective and preventative actions are taken.
• Lead quality escape containment actions and the field action plan process.
• Drives quality improvement using data-based decision making and by applying existing technologies, approaches, and methodologies.
• Advise program and contracting teams on quality requirements and the quality system.
• Present project plans, technical roadmaps, risks, and recommendations to senior business leaders within technical space. Also, will present occasionally to senior leaders in partner technical teams.
• Communicate solutions across the Quality function and with cross-functional partner organizations.

Required Qualifications

• Bachelor's degree from an accredited university or college. Accredited degree(s) in engineering field of study preferred.
• Minimum of 5 years of experience in manufacturing, manufacturing quality, supplier quality, technical customer support, or equivalent military role.

Desired Experience and Characteristics

• Experience as a member of or directly working with the US military.
• Experience in Lean manufacturing, product engineering, or customer quality.
• Understanding of the regulatory requirements in the aviation industry.
• Demonstrated ability to perform data and statistical analysis.
• Experience conducting or hosting quality system audits.
• Strong oral and written communication skills with attention to detail.
• Strong interpersonal and leadership skills.
• Power user of Microsoft Office suite, partially MS Excel and MS PowerPoint.
• Humble: respectful, receptive, agile, eager to learn .
• Transparent: shares critical information, speaks with candor, contributes constructively .
• Focused: quick learner, strategically prioritizes work, committed.
• Leadership ability: strong communicator, decision-maker, collaborative .
• Problem solver: analytical-minded, challenges existing processes, critical thinker.

Competitive benefits package includes :

• Medical, dental, and vision insurance that begins on the first day of employment
• Permissive time off policy for newly hired employees
• Generous 401(k) plan
• Tuition Reimbursement
• Life insurance and disability coverage
• Bonus Plan Eligible
• And more!

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: Yes