BackBack to menu

Forgotten password

Enter your email address. We'll send you a link to reset your password
BackBack
BackBack

Saved! Click to view all your saved jobs

You can also email this job...

BackBack

Share this job

BackBack

Apply for this job

Clicking GO will take you to another web site
You'll continue your application for the job there
BackBack

Register your CV to Apply

BackBack to apply

Choose a CV

We accept DOC, DOCX, PDF, RTF, TXT
Type or paste your CV

Now add this CV

BackBack to apply
BackBack
BackBack to apply

Login to apply

BackBack to login

Forgotten password

Enter your email address. We'll send you a link to reset your password
BackBack to apply

Tell us where you live

Tell us where you live
(Type, then select from options provided)
BackBack to apply

Which locations are you happy to work in?

BackBack to apply

Choose up to 3 sectors

BackBack to apply

Choose any or all job types

BackBack to apply

Choose up to 3 licence types

BackBack to apply

Choose up to 5 type ratings

Internship in Customer Experience (limited 6 months, 80-100%, all genders)

Internship in Customer Experience (limited 6 months, 80-100%, all genders)

  • Lufthansa - 501 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Switzerland

Tasks

In your role you will support our team in the analysis and processing of customer feedback. With the use of different tools you will collect and prioritize various customer feedback sources and prepare in-depth analyses in order to provide our stakeholders with necessary insights.
  • Identification of customer priorities and preferences within SWISS and derivation of customer insights along the travel journey, at individual contact points and in different customer segments
  • Interpretation of quantitative and qualitative customer analyses and generation of relevant measures to increase customer satisfaction
  • Regular support of periodic and ad hoc analyses and reportings
  • Creation and coordination of specific deep dive analysis
  • Monitor customer feedback in "real-time" and spot "magic moments"
  • Maintain our customer experience hub and customer experience mailbox
  • Support workshops to improve the customer experience


Contact

Frank Maier

Brand Management & Customer Experience
Swiss International Air Lines AG

Phone

E-mail address for inquiries

Behind the scenes

Video:

Join SWISS
Our common goal is to make each customer's flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Requirements
  • Bachelor's or Master's Degree or an "HF" Advanced Federal Diploma of Higher Education in economics, business studies, marketing or equivalent
  • Customer understanding with strong communication skills
  • Agile working style and high level of initiative
  • Experience in data analysis and customer insights
  • Very good IT knowledge (Excel, Powerpoint, MS Office)
  • Enjoy working with data
  • Structured and analytical way of working
  • Ability to work reliably and independently
  • Very good spoken and written English skills

Company
About Swiss International Air Lines AG
It's the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you'll always feel: Truly SWISS .... where people matter.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 9 May 2022

Closes 8 Jun 2022

Ref: 855511

This job was posted to: Airline customer service

Receive jobs like this by email

Related jobs

Lead Services Specialist 1 - Customer Service Management

Remote, Oregon, United States
GE Aviation

Customer Service Consultant with Polish (m/f)

Brno, Jihomoravský kraj, Czech Republic
Lufthansa

Customer Experience Designer / Service Designer (f/m/diverse)

Cologne/Bonn Airport, Cologne/Bonn, Nordrhein-Westfalen, Germany
Lufthansa

Customer Service Advisor (m/w/d)

Neu-Isenburg, Hessen, Germany
Lufthansa

Customer Service Advisor with German

Krakowiany, Dolnoslaskie, Poland
Lufthansa

Customer Service Agent (m/w/divers) - in 80% Teilzeit

Schönefeld-Abtnaundorf, Leipzig, Sachsen, Germany
Lufthansa

Customer Service Consultant with Italian (m/f)

Brno, Jihomoravský kraj, Czech Republic
Lufthansa

Customer Service Consultant with Hungarian (m/f)

Brno, Jihomoravský kraj, Czech Republic
Lufthansa

Customer Service Consultant with Hebrew (m/f)

Brno, Jihomoravský kraj, Czech Republic
Lufthansa

Customer Service Organization - Operations Leader

Westchester, California, United States
GE Aviation

Specialist Perfomance Duty Officer CGN (m/w/divers)

Kölnische Höfe, Rheinland-Pfalz, Germany
Lufthansa