Product Support Engineer

Job Description Summary The Product Support Engineering (PSE) activities have been reorganized & integrated into a Center of Competences with the aim of enhancing fleet manager effectiveness, leveraging product Lifecycle Engineering fundamentals.
We are looking for a talented & experienced Product Support Engineer who will provide technical support to our customers to maintain fleet safety, reliability and cost of ownership for the H80/M601 engine lines.
In this role you will be responsible for responding to customer issues in timely manner, provide
dispositions for fielded hardware, identify leading indicators, create and implement flying fleet
management plans.

Job Description Roles and Responsibilities
In this role you will:

• be responsible for the resolution of the technical issues of the engine during its serviceable life;
• respond in time-and quality to technical questions from the operators;
• provide trouble shooting and solutions to in-service issues;
• prepare Design Repairs and Departure Records and share with the operators;
• perform Root cause analysis for in-service engine failures, keeping the agencies informed;
• introduce corrective and containment actions to the field;
• improve the Instructions for Continued Airworthiness to better support the operators;
• manage the reliability data of the fleet and the fleet model

Basic Qualifications/Requirements

• Master degree in mechanical engineering or related field,
• Minimum 3 years of design or repair engineering experience,
• General knowledge of engine architecture,
• Willingness to continuous learning and sharing best practices within the organization
• Excellent communication, presentation and interpersonal skills
• Ability to reasonably set priorities on assigned tasks
• Strong technical and problem solving skills
• Willingness and ability to travel as required
• English language knowledge, both written and oral

Desired Characteristics

• Knowledge of aeronautical Certification rules, ie EASA Part 21 and 145, CS-E, FAR's
• Experience in Aviation Overhaul shop practices.
• Technical knowledge of turboshaft/turboprop maintenance tasks.
• Proven experience in dealing with the Authority
• General knowledge of manufacturing and/or repair processes, Aircraft Maintenance
  

Documents and Engine Shop Manuals content, NPI process

• GE systems knowledge (DWB, BPP, eCID, CWC portal, Salesforce and/or XFRACAS)
• Previous Turboprop experience

Avio Aero is committed to creating a diverse environment and is proud to be an Equal Opportunity

Employer. Employment decisions are made without regard to race, color, religion, national or ethnic

origin, sex, sexual orientation, gender identity or expression, age or disability. We are not all the same.

Just Be yourself @ Avio Aero

Additional Information

Relocation Assistance Provided: No