(Senior) Aeronautical Services Reliability Engineer (m/f/divers) / Lido/Flight Operations Center

Tasks

As (Senior) Aeronautical Services Reliability Engineer you will ensure independent, competent and sustainable support of all users in case of technical and operational problems of our products and services.

• Problem Management and Route Cause Analyses to sustainably avoid recurring manual tasks and to improve service and software quality, in close cooperation with the DEV service teams
• Incident management to ensure stable operational service operations
• Advising the service owner on service stability and monitoring issues
• Technical analysis and resolution of software and data problems with a focus on the most critical and operationally important issues
• Identification and prioritization of problem areas with the specialists and developers of the corresponding departments
• Supporting the functional development of specific Lido 4D modules and services

Benefits

Old-age provision / employee retirement, Free parking, Lufthansa shares, Canteen (subsidized by employer), Jobticket, Service phone, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Family service (assistance with finding assistance), Child friendly, Diversity programs, Lockers for cyclists / sportsmen, Have a shower

Behind the scenes

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Airline Operations
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Requirements

• Completed technical studies
• Flight operations knowledge and technical knowledge of the Lido product range
• good knowledge of service level management and the improvement of operational processes
• very good analytical thinking and precise presentation of complex issues
• Strong ability to independently prioritize internal and external customer concerns and to find a long-term solution to any problem
• High level of commitment and initiative, strong quality awareness and willingness to take on responsibility
• social competence and integration skills as well as the ability to work in a team
• Confidence in appearance and the ability to represent the company
• Very good knowledge of English

Company
About Lufthansa Systems GmbH & Co. KG
Lufthansa Systems GmbH & Co KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.