Service Design & Transition Manager
Greater London, England
Description:
COMPANY
When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 35 countries, we're the UK's largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we're still growing.
JOB PURPOSE
Reporting into the Service Delivery Manager, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services from design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed:
COMPANY
When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 35 countries, we're the UK's largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we're still growing.
JOB PURPOSE
Reporting into the Service Delivery Manager, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services from design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed:
- Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model.
- Manages the quality and implementation of changes to production services, through Release Management methodologies and governance of Change Control.
- Is responsible for the quality of all IT releases into the live environment, managing and controlling the release process of new internally and externally developed software, upgrades and other developments.
- Will monitor, manage and resolve issues; whilst continually striving to improve service, and ensuring that all processes, procedures and deliverables are closely aligned to the Project Management and Software development methodologies, and pro-actively identifying opportunities for improvement.
- Pay
- N/A
- Hours
- Full time
- Type
- Permanent
- Rating
- N/A
- Licence
- N/A
Posted 25 Apr 2022
Closes 25 May 2022
Ref: 12261
This job was posted to: Design engineer
