BackBack to menu

Forgotten password

Enter your email address. We'll send you a link to reset your password
BackBack
BackBack

Saved! Click to view all your saved jobs

You can also email this job...

BackBack

Share this job

BackBack

Apply for this job

Clicking GO will take you to another web site
You'll continue your application for the job there
BackBack

Register your CV to Apply

BackBack to apply

Choose a CV

We accept DOC, DOCX, PDF, RTF, TXT
Type or paste your CV

Now add this CV

BackBack to apply
BackBack
BackBack to apply

Login to apply

BackBack to login

Forgotten password

Enter your email address. We'll send you a link to reset your password
BackBack to apply

Tell us where you live

Tell us where you live
(Type, then select from options provided)
BackBack to apply

Which locations are you happy to work in?

BackBack to apply

Choose up to 3 sectors

BackBack to apply

Choose any or all job types

BackBack to apply

Choose up to 3 licence types

BackBack to apply

Choose up to 5 type ratings

Customer Service Consultant - Cape Town

  • Lufthansa - 334 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Cape Town, Western Cape, South Africa

Tasks

  • Effective and timely call handling
  • Assures work meets all quality standards e.g. CEEF, Error Ratio and procedure.
  • General Lufthansa and Star Alliance information on required markets.
  • Flight reservation bookings, re-bookings and re-routings.
  • Flexibility to a rotational shift.
  • Provide relevant services to customers as per market /services.
  • Adhere to all processes, rules and regulations in service delivery (e.g. Data Protection).
  • Offer alternatives actively and ensure First Call Resolution.
  • Seek full understanding of client and customer requirements.
  • Be professional, friendly and courteous to the customers at all times.


Contact
Human Resources

E-mail address for inquiries

Behind the scenes

Video:

Welcome to Lufthansa InTouch
Welcome to Lufthansa InTouch

Requirements

  • High School Graduate.
  • 2years Customer Service Experience
  • Fluent in English both verbal and written.
  • Proven customer service and sales skills.
  • Good understanding of computer system and standard software.
  • Availability and ability to work rotating shifts and public holidays.

Company
About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone's day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 11 Jan 2022

Closes 10 Feb 2022

Ref: 812881

This job was posted to: Airline customer service

Receive jobs like this by email

Recommended, similar jobs

Customer Management Duty Officer

Greater London, England
easyJet

Related jobs

Customer Service Advisor (f/m/d) - based in Paris - CDD - 8 mois

Paris-l'Hôpital, Bourgogne, France
Lufthansa

Customer Service Agent (m/w/divers) - in 80% Teilzeit

Schönefeld-Abtnaundorf, Leipzig, Sachsen, Germany
Lufthansa

Lead Customer Service Management Specialist

San Diego, California, United States
GE Aviation

Customer Service Advisor (m/w/d)

Neu-Isenburg, Hessen, Germany
Lufthansa

Customer Service Manager

Greater London, England
Lufthansa

Customer Services Advisor

Greater London, England
Lufthansa

Customer Service - Fulfillment Leader (m/w/d)

Lichtenfels, Bayern, Germany
GE Aviation

(Senior)Consultant Customer Experience (m/w/d)

Frankfurt am Main, Hessen, Germany
Lufthansa

Customer Service Consultant for Lufthansa German Airlines

Manila, Bicol Region, Philippines
Lufthansa

Lead Services Specialist - Customer Service Management

Grand Rapids, Michigan, United States
GE Aviation

Customer Services Executive

United States
SR Technics

WebApp Customer Service Advisor with German

Krakowiany, Dolnoslaskie, Poland
Lufthansa

Customer Service Advisor with German

Krakowiany, Dolnoslaskie, Poland
Lufthansa