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Product Owner - Ground Services (m/f/d) - Come and join the Customer Experience Team of SunExpress

Product Owner - Ground Services (m/f/d) - Come and join the Customer Experience Team of SunExpress

  • Lufthansa - 353 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Germany

Tasks

Your main responsibility will be:
  • Creation and managing the product road map and backlog for the ground operations products
  • Designing and developing ground operations services to deliver and increase ancillary revenue and customer satisfaction with Design Thinking and other methods
  • Monitoring relevant KPI's (e.g. NPS, Ancillary Revenue) and working with stakeholders for Improvement
  • Develop and apply customer insights by using and conducting customer surveys


Benefits

Free parking, Flight privileges, Jobticket

Behind the scenes

Innovation in a great team at SunExpress
It's an exciting time to be a part of SunExpress

Requirements
  • Minimum 2-3 years' experience with product development, service design or customer journey development from B2C business
  • Product, Retail or Airline (Ground Operations) knowledge
  • Fluent in English - written and verbal; German and/or Turkish is an advantage
  • Ability to manage a product backlog and a service/product life cycle end to end
  • Good communication skills, able to communicate the Product Strategy to stakeholders, facilitating workshops and proven record of project management
  • Experience of working in a complex, multi-geography, multi-cultural environment
  • Attitude of proactively identifying opportunities and problem solving
  • Creativity and curiosity - out of the box thinking


Company
About SunExpress
SunExpress was founded in 1989 as a joint venture between Lufthansa and Turkish Airlines and is one of the leading providers of charter and vacation flights to Turkey. The vacation specialist currently serves a route network of around 51 international destinations with its modern Boeing 737 fleet. The airline has been combining Turkish hospitality with German precision for more than 30 years and welcomes around 10 million passengers on board its aircraft every year. SunExpress is a strong partner of Turkish tourism and has received several awards for the service and comfort on board its flights. SunExpress headquarters are located in Antalya, the tourist capital of Turkey. Another important hub is Izmir on Turkey's Aegean coast. The German headquarters are located in Gateway Gardens in Frankfurt am Main.

Pay
N/A
Hours
Full time
Type
Contract
Rating
Boeing 737-100 / 0200
Licence
N/A

Posted 11 Jan 2022

Closes 10 Feb 2022

Ref: 817971

This job was posted to: Airline customer service

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