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Advisor in OR3 Team for Sales Competence Team

Advisor in OR3 Team for Sales Competence Team

  • Lufthansa - 341 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png

Poland

Aufgaben

  • Support for External Provider concerning Agent disputes on behalf of local sales offices
  • Quality check for transactions processed by External Provider
  • Extraction & processing of data from various Revenue Accounting systems
  • Data Interpretation & Analysis
  • Making sure that in the area of responsibility the accepted service level with regard to timeliness and accuracy of the accounting data processing is maintained
  • Keeping up to date Country Specification/Process Description for assigned areas of responsibilities
  • Contacting directly with customers, external providers, independently handles of incoming/outgoing communication verbal & written via email and/or TrackSpace within agreed deadline
  • Handling escalations on operational level (SLA- delays in reply; quality of dispute and replies from sales audit team)
  • Initiating and supporting identified process improvements
  • Knowing and following internal and Global Data Protection rules


Beflügelndes Umfeld

Join us!
We are looking forward to your application.

Voraussetzungen

The ideal Advisor in OR3 team for Sales Competence Team should meet the following requirements:
  • Strong time management and organizational skills
  • Ability to work under time pressure
  • Very good command of English
  • Communication skills
  • Flexibility
  • Analytical way of thinking
  • Positive mindset and attitude
  • Continuous improvement skills
  • Experience in revenue accounting processes will be an asset

Unternehmen
Über Lufthansa Global Business Services Sp. z o.o.
Lufthansa Global Business Services GmbH (LGBS) ist eine 100%ige Lufthansa-Tochter. Unter der Marke "Lufthansa Group Business Services" bieten wir weltweit Shared Services für die gesamte Lufthansa Group in den Bereichen Finance, Business Intelligence & Transformation, Human Resources, Procurement und IT an, die wir selbst erbringen oder steuern. Es ist unser Ziel, Prozesse zu harmonisieren, standardisieren sowie kontinuierlich effizienter und effektiver zu gestalten. Dabei sehen wir uns als Vorreiter bei der Digitalisierung, sowie Nutzung und Verbreitung neuester Technologien, etwa im Bereich Business Process Automation. Als international operierendes Unternehmen sind wir an Standorten in Frankfurt, Hamburg, Delhi, Hongkong, Johannesburg, Krakau, Manila, Mexiko City, New York City und Wien vertreten und steuern BPO-Provider im In- und Ausland. Mit dem globalen Netz von Auslandsvertretungen der Außenorganisation der Lufthansa Group sind wir weltweit auch lokal verankert und aktiv.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 11 Jan 2022

Closes 10 Feb 2022

Ref: 817911

This job was posted to: Airline sales

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