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CRM Data Analyst

  • easyJet - 43 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/c8af808d-5d02-4385-abe7-72a5b3b45582131202433215856711.png

Greater London, England

Description:


Easyjet is a well renowned and established brand with millions of customers, and we want to shake up the travel experience and lead the industry on sustainable travel. It is an exciting time to join easyJet as we embark on an ambitious period of transformation, where the customer will be front and centre of everything we do.

Crucial to that success is the value we can create from our customer data. If data and CRM is your passion then this is a great opportunity to be part of something big and highly rewarding, and to join easyJet at the start of a journey as we build a best in class capability that drives industry leading customer experiences.

Crucial to that success is the value we can create from our customer data. If data and CRM is your passion, then this is a great opportunity to join us as a CRM Data Analyst and be part of something big and highly rewarding. You`ll join us at the start of a journey as we build a best in class capability that drives industry leading customer experiences.

Inquisitive, creative, and self-motivating people will thrive at easyJet. In return you will be supported by friendly team-mates and colleagues, get great development opportunities, and have the chance to work for one of Europe's very best brands.

With access to a variety of data sources, your role will be focused on the innovative and effective use of data to help drive personalised customer experiences and great customer journeys through CRM. You will enjoy the challenge of rolling up your sleeves and working with lots of data, and using your problem solving and technical expertise to bring together various views of the customer from many different data sources.

ACCOUNTABILITIES:
  • Work with key business stakeholders, IT and CRM to define briefs and technical specifications.
  • Bring together data from multiple sources to develop and build data solutions and workflows that power our CRM activity, CSAT programmes, and operational comms.
  • Support the Head of CRM in managing the relationships with CRM agencies and suppliers.
  • Track performance against core KPIs of revenue growth and engagement.
  • Build and maintain automated outputs for campaign schedules and research activity.
  • Ensure all solutions are monitored, refreshed, adapted and documented to a high standard.


Pay
N/A
Hours
Full time
Type
Permanent
Rating
N/A
Licence
N/A

Posted 10 Jan 2022

Closes 9 Feb 2022

Ref: 12072

This job was posted to: Flight operations

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