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Head of IT Operations (m/f/diverse)

  • Lufthansa - 306 jobs

Cape Town, Western Cape, South Africa


  • Oversee companywide ICT operations, drive improvement of end user satisfaction with IT systems and services
  • Create long-term operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices
  • Plan annual IT budgets, control approved budgets, reporting expenditures
  • Manage internal/external audits PCI-DSS/ ISO27001
  • Report IT operational performance, identify, implement, monitor mitigating actions
  • Manage external service providers to contractual agreements
  • Lead Service Desk, System Support/ Information Security departments consists of 22 employees worldwide to the LH InTouch Core Values
  • Make a difference in the digital SME sector, have an agile mind-set

Jeanine Brink

E-mail address for inquiries


Employee Assistance Program, Life Insurance, Medical Insurance, Vacation Days, Flight benefits

Behind the scenes


Lufthansa InTouch
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers.

  • Master's degree computer & information technology or related field
  • IT professional with min. 7 years ICT with leadership experience
  • Support contact centers Genesys include infrastructure and develope, manage multi-level IT service desk/ support teams
  • Modern aspects of computing, virtualization, cloud, hybrid, hyper-converged computing, and software defined infrastructures
  • Experience/understand regulatory compliance topics ISO, PCI, GDPR/ develop IT business cases ROI, TCO
  • Strong proficiency in English language
  • Genesys Engage/ Cloud CCAAS platforms
  • MS Azure/ AWS /Google Hyperscalers
  • Citrix/Cloud virtual desktop environment
  • Network security/architecture MPLS, SD-WAN, VPN
  • Server infrastructure HPE Cluster or similar environments
  • VMWare Hyperconverged Infrastructure
  • Active Directory

About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone's day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.

Full time

Posted 16 Nov 2021

Closes 16 Dec 2021

Ref: 781101

This job was posted to: Airline IT

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