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Customer Program Quality Leader

  • GE Aviation - 500 jobs
  • https://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/ccc13e36-a3be-4aac-9ef6-88f587f249eb131129807088665247.png

Lynn, Alabama, United States

Job Description Summary Quality liaison monitoring customer satisfaction and promoting quality improvement initiatives to achieve business excellence. Works closely with external customers. Focus on projects/process improvement to ensure that processes and products meet customer needs and expectations. Minimize risk of poor quality. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.

Job Description
Roles and Responsibilities
  • Serves as the Quality single point of contact for the customer. Monitors customer satisfaction and advocates for the customer within the supply chain.
  • Partners with manufacturing and assembly sites, as well as product line teams, to resolve material nonconformances and other quality issues. Leads quality escape containment actions and the field action plan process. Ensures root causes are found and robust corrective and preventative actions are taken.
  • Develops specialized depth and/or breadth of expertise in own job discipline or field. Serves as best practice/quality resource. Has awareness of latest functional developments in own area. Contributes towards strategy and policy development, and ensures delivery within area of responsibility.
  • Skilled influencer, able to communicate complex messages to others. Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus.
  • Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Recognizes and helps to set quality priorities. Applies expert understanding of professional practices and policies to a moderately autonomous role, requiring high levels of evaluative judgment.
  • Drives quality improvement using data-based decision making and by applying existing technologies, approaches, and methodologies. Considers new perspectives on existing solutions. Uses technical expertise for data analysis to support recommendations. Communicates solutions internally and externally.


Required Qualifications
  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Quality, Manufacturing, or Engineering
  • Minimum of 5 years of experience in Quality, Manufacturing, or Engineering


Desired Characteristics
  • Humble: respectful, receptive, agile, eager to learn
  • Transparent: shares critical information, speaks with candor, contributes constructively
  • Focused: quick learner, strategically prioritizes work, committed
  • Leadership ability: strong communicator, decision-maker, collaborative
  • Problem solver: analytical-minded, challenges existing processes, critical thinker
  • Understanding of the regulatory requirements in the aviation industry.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to perform data and statistical analysis.
  • Demonstrated ability to lead programs / projects.
  • Demonstrated ability to lead process improvement.
  • Power user of Microsoft Office suite.


This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 13 Oct 2021

Closes 11 Nov 2021

Ref: R3589263

This job was posted to: Quality control

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