United Arab Emirates
An exciting opportunity has arisen to lead the business projects and activities implementation on the loyalty product and systems and help enhance the systems functionality to support Etihad Guest and Etihad Airways to achieve their commercial targets and deliver optimal customer experience. The successful person will play an integral role in enhancing the programmes proposition JOB ACCOUNTABILITIES ...
Posted 17th January 2019, Closes 16th February 2019. Ref: 510749501_1
Reporting to the Contact Centre Team Leader, our Customer Service Advisors are responsible for all pre travel communications with our Jet2 .com and Jet2holidays customers, whether this is on the phone orvia Live Chat.As a valued Customer Service Advisor within our fun and friendly Contact Centre, you will play an essential role in delivering a VIP customer experience in every interaction you have with our customers.You will receive a wide range of enquiries from our customers and Trade Partners regarding their holiday or flight only bookings, such as amendments, cancellations or payments. Predominantly working over ...
Posted 14th January 2019, Closes 13th February 2019. Ref: 1415906_1
Reporting to the Customer Service Manager, the Customer Service Team Leader will be responsible for the management of a team of advisors including recruitment, selection, performance reviews and on-going coaching and development.In addition, you will be responsible for the provision of accurate reporting to the Customer Service Manager on your teams performance and individual KPI's, along with handling escalated customer queries and maintaining up to date knowledge of industry developments.You will already have pro ...
Posted 9th January 2019, Closes 8th February 2019. Ref: 1435703_1
Tasks and responsibilities include the following:As a customer service representative of the business unit Wheels & Brakes Solutions you actively represent the interest of our customers. As our customers' first point of contact, you will act as liaison between the customer, inter-departments and other branch offices, provide product/services information and resolve ...
Posted 7th January 2019, Closes 6th February 2019. Ref: 62147_2
Reporting to theGeneral Manager - Retail Revenue, theCustomer Experience Manager (Retail) will be responsible for enhancing the experience of retail products & services throughout the customer journey.In this exciting new position you will be responsible for the delivery of an excellent and consistent customer experience across Jet2 .com & Jet2holidays retail touch points, driving improvements in our Net Promoter Scores & retail customer service processes.You will deliver efficiencies & process improvements across i ...
Posted 6th January 2019, Closes 5th February 2019. Ref: 1405799_1_crt:1546755219846
Reporting to the Planning & MI Manager, we are looking for a Real Time Analyst to join ourCustomer Contact Support Team to provide monitoring for inbound andoutbound calls, along withnon-voice workloads to help improve our Service Delivery and Budget Management.Working with theCall Centre Managers,Team Leadersand theForecasting & Scheduling Analysts, you will be responsible for ensuring service delivery across all work streams and providing detailed feedback into the operation on service failure. You will also be responsibl ...
Posted 6th January 2019, Closes 5th February 2019. Ref: 1400317_1
Goals Responsible for the smooth operational Customer Service Support. Process, document and monitor administrative part of aircraft components. Tasks Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners. Create cost estimates for non-contracted and out of contract repairs, process customer's approval. Detect and invoice cases of mishandling, modification, and scrap. Work independently on loans, sales and 1:1 exchanges also ...
Posted 4th January 2019, Closes 3rd February 2019. Ref: 62263_2
Reporting to the Duty Manager, theContact Centre Team Leader- Service will lead, coach and motivate their team to deliver a VIP customer service at all times.You will manage a team of 12 Customer Service Advisors, who deal with customer queries from booking through to when our customers arrive at the airport for their holiday!Ensuring our customers receive a high standard of service at all times, you will coach your team and make s ...
Posted 4th January 2019, Closes 3rd February 2019. Ref: 1434974_1
Want to make someone's day, every day? Join us! Being part of our international team of travel consultants will put you in touch with the fast moving world of (air) travel and you can explore the world at discounted rates.To be best at being in touch is what we strive for.Welcome aboard! Our skilled global teams of airline professionals ensure the highest quality of service for our passengers.This ...
Posted 2nd January 2019, Closes 1st February 2019. Ref: 61244_2
Lufthansa German Airlines in Frankfurt is looking for motivated, qualified and proactive student (m/f) to support our team.SMILE is a customer experience program, meant to personalize and digitalize customer experiences along the entire passenger journey and driving the digital transformation of the Lufthansa Group. The aim of SMILE is to serve changing customer ne ...
Posted 21st December 2018, Closes 20th January 2019. Ref: 62130_2
Reporting to the Duty Manager, theContact Centre Team Leader- Service will lead, coach and motivate their team to deliver a VIP customer service at all times.You will manage a team of 12 Customer Service Advisors, who deal with customer queries from booking through to when our customers arrive at the airport for their holiday!Ensuring our customers receive a high standard of service at all times, you will coach your team and make sure quality monitoring is carried out regularly. You will be responsible forrecruitment selection, performance reviewsand carrying out any formal HR procedures as required.In addition, you will provide accurate reporting to the Customer Service Management Team on performance, productivity and team and individual KPI\u0027s, along with dea ...
Posted 20th December 2018, Closes 19th January 2019. Ref: 1411883_1