AtJet2 .comandJet2holidayswe are allCustomer Helpersresponsible for creating memories and ensuring our customersHave a Lovely Holiday.After another exciting year of growth forJet2 .comandJet2holidays, we have a great opportunity for aDuty Managerto join ourGround Operations Teamon a fulltimeFixed Termcontract.Reporting to theStation Manager, theDuty Manageris responsible forThe day to day management of allJet2 .comflights and operational performance at the airportLeading the customer facing Teams at the airport to deliver ...
Posted 23rd March 2019, Closes 22nd April 2019. Ref: 1401169_1
Nagoya, Chubu, Japan
We are pleased to announce an incredibly exciting opportunity to join the global airports team in NAGOYA as a Duty Supervisor You will plan, direct and supervise the airport operation, overseeing the team and service provider performance while ensuring financial, customer service, quality, safety and security objectives are delivered in accordance with all applica ...
Posted 22nd March 2019, Closes 21st April 2019. Ref: 521199901_1
At Jet2 .com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.Reporting to the Customer Helper - Station Manager, the Customer Helper - Senior Duty Manager - Front of House (FOH) is responsible for the management of the Front of House Duty Management Team and overseeing the safe and efficient running of the Jet2 .com operation whilst liaising with service providers in ensuring the best customer service is delivered in all areas of the operation.Leading the Front of House operational teams at the airport, theSenior Duty Manager - Customer Helper (FOH) will play a pivotal role in achieving our "On Time Performance" targets, investigating and making recommendations for improvements as well as ensuring the delivery of a VIP Customer experience through the Front of House Ground Operations Team. You will work closely with the wider ...
Posted 22nd March 2019, Closes 21st April 2019. Ref: 1452580_1
Reporting to theCustomer Service Team Leader, theSenior Customer Service Executivewill be responsible for resolving our customers' concerns and responding to correspondence both pre and post travel in line with our Company guidelines.The role will include dealing with all escalated customer correspondence and liaising with internal teams and 3rd party suppliers to fully investigate any points raised. You will also assist the Team Leader in allocating work and conducting quality monitoring, being the owner of letter templates and maintaining and updating these on a regular basis. Training new starters and deputising ...
Posted 18th March 2019, Closes 17th April 2019. Ref: 1451364_1
Reporting to the Contact Centre Team Leader, our Customer Service Advisors are responsible for all pre travel communications with our Jet2 .com and Jet2holidays customers.As a valued Customer Service Advisor within our fun and friendly Contact Centre, you will play an essential role in delivering a VIP customer experience in every interaction you have with our customers.You will receive a wide range of enquiries from our customers ...
Posted 18th March 2019, Closes 17th April 2019. Ref: 1464955_1
Greater London, England
Description:COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 1000 routes to more tha ...
Posted 14th March 2019, Closes 13th April 2019. Ref: 09597
Your job with us You are the single point of contact for our customers in an international team of Special Services Experts You receive customer requests by phone or mail and you handle proposals by finding extraordinary and perfect solutions under time pressure You calculate and organise individual transport solutions either by air, rail or road and track all transports and transport partners involved in the solution offered You cost-efficiently purchase services ...
Posted 12th March 2019, Closes 11th April 2019. Ref: 64005_2
Role Summary/Purpose Assuming responsibility for the operational fulfillment of customer contracts: Planning, coordinating, ordering and tracking subcontracted engine MRO events. Managing relationships to both customer and suppliers.Essential Responsibilities Managing subcontracting of engine MRO events, including slot allocation, processing and monitoring of maintenance orders (order creation, release, clarificat ...
Posted 9th March 2019, Closes 8th April 2019. Ref: 63984_2
Goals Coordination of customer repair orders for engine parts. Serve as the interface between the customer, the shop and supporting departments. Tasks Coordination of repair orders for engine parts. Customer contact for operational inquiries such as cost estimates, status reports, shipping of parts, etc. Responsibility for assigned customers mainly located in the Americas. Overall operational fulfillment responsibility for assigned customer accounts incl. monitorin ...
Posted 23rd February 2019, Closes 25th March 2019. Ref: 63534_2