Operational Risk Lead - easyJet Holidays
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Greater London, England
When it comes to innovation and achievement there are few organisations with a better track record than us. Over the last 23 years, we have changed the way people travel, leading the way in the short haul airline market across the UK and Europe. With a growing fleet of over 300 aircraft, annual passenger numbers in excess of 85 million and an unparalleled network of over 1,000 routes, our aim it to make travel easy and affordable for our customers. Then it's our people and passion which set us apart. Highly talented, forward thinking people with a real sense of fun. We are generation easyJet, joined together by our "Orange Spirit".
easyJet Holidays was initially launched in 2011 and has since the start been provided millions of easyJet customers with hotels and destination services across Europe. However, investment to date has been limited and following a strategic review that has revealed significant opportunities easyJet has now decided to set up a separate business unit within the group to capture these and expand our footprint within the European holidays market. We're building an industry leading team of experts who will develop a separate business that is agile, innovative, energetic and will disrupt the holiday market! We're an ambitious bunch and have big plans ahead but we're on the lookout for some additional hands.
The Customer Directorate of easyJet Holidays is the face and voice of the customer. The Customer Director, with their team, has full accountability for all aspects of customer experience and journey within easyJet Holidays, leading and implementing the easyJet Holidays Customer Strategy. Together, they ensure that we build a best in class customer facing culture which underpins the EasyJet Holidays identity. Ensuring a safe and responsible business is at the heart of everything that we do.
The Operational Risk team reports and is responsible to the Customer Director for the design, delivery, and maintenance (including continuous improvement) of the customer operational risk management processes across easyJet Holidays. The Operational Risk portfolio covers safety, security and incident/crisis management and is split into two areas - Preventative and Responsive.
To design, deliver, and maintain the customer operational risk management processes across easyJet Holidays, overseeing the continuous improvement of the performance of easyJet Holidays customer operational risk management.
Leading a team of Customer Operational Risk Specialists, the Operational Risk Lead has the responsibility to ensure the effectiveness of easyJet Holidays operational risk management processes, including establishment of a risk based H&S audit programme (including but not limited to hotels, transfers, excursions), incident management, investigation process, and the operational risk continuous improvement processes.
- Full time
Posted 7 Aug 2019
Closes 6 Sep 2019
This job was posted to: Project manager