CREW PERFORMANCE MANAGER Part Time - 28hrs, LGW
- TUI - 4 jobs http://www.jobsinaviation.com/jobs/aviation/tui/ http://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/05e4d5b5-2328-4040-8a95-d43aa325001c131299905387391868.png
London Gatwick airport, London Gatwick, West Sussex, England
This is a part time role at 28hrs on a 3 on/3 off shift pattern. As a Crew Performance Manager, you will lead and support a highly engaged Cabin Manager and Cabin Crew community to deliver exceptional on-board service and in-flight retail results. You will constantly be ‘going the extra smile’ and driving people development as well as implementing initiatives which will engage your teams to ultimately improve customers’ holidays and make travel experiences special.
As Crew Performance Manager you will be the first point of contact for all users of the crew room and will manage their own team of approx 100 Cabin crew and Cabin crew and Cabin managers.
Your primary role as a Crew Performance Manager will be to drive base KPI's and to support and develop our crew. You will be expected to perform all day-to-day administration duties ensuring compliance with company, departmental and quality systems; including banking, processing of flight reports and liaison with local ID units to ensure all cabin crew and pilots are in possession of a valid ID, and that ID applications and returns are processed in accordance with local regulations.
TUI Group is the world’s number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your management career, but the benefits of being part of an exciting multi-cultural global brand.
What you will be doing
As Crew Performance Manager you will be responsible for the performance management of our Cabin Managers & Cabin Crew to ensure we are performing to high standards to consistently deliver market-leading on-board service and commercial results. Collaborating with your Base Performance Manager you will ensure that all activity at base is delivered in line with our brand promise and aligned with customer experience to create the world’s best holiday airline. You will continually understand customer requirements and implement initiatives that drive high performance across multiple commercial, customer and employee KPI’s that will ultimately improve the long-term profitability and efficiency of your base, supporting the airline five year plan.
As Crew Performance Manager you will work collaboratively with your Base Performance Manager and other key stakeholders. You regularly monitor customer and competitor trends to improve business knowledge, drive engagement, deliver sales & service targets and support the overall brand promise that will truly help our customers to ‘discover their smile’.
You will empower your team of Cabin Managers, ensuring that they have the skills and behaviours required to put all customers and employees at the heart of our business. When things go wrong the Crew Performance Manager leads by example and is confident to step in to take ownership and resolve issues without delay.
Creating a sense of involvement for a remote workforce is vital for the Crew Performance Manager to succeed in role and clear communications will form a large part of this. You will also review customer and colleague feedback and gain first-hand knowledge by undertaking monthly observation flights.
The Crew Performance Manager has direct accountability for managing Attendance levels, investigations, disciplinary' an grievances). You will act as on- call manager for the cabin service delivery management team on a rotational basis alongside undertaking any other responsibilities that may be reasonably required.
What we are looking for
A natural leader, capable of inspiring and motivating a remote workforce.
A proven track record to balance operational excellence, delivery of customer service, commercial and people KPI’s.
Ability to make balanced decisions based on analysis, judgment and experience. Committed to flying with our Cabin Managers and Crew on a monthly basis to gain feedback and engage with our frontline teams.
The ability to lead by example confidently and professionally to troubleshoot with perseverance during difficult situations.
Strong communication and presentation skills
Ability to efficiently analyse, prioritise and consistently deliver with attention to detail.
Skilled to coach, develop and performance manage diverse teams.
Flexibility to fully support a 24/7 flying programme, and willingness to travel to other locations as required.
- Part time
Posted 7 May 2019
Closes 7 Jun 2019
This job was posted to: Cabin crew, Cabin crew manager, Ex cabin crew
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