Social Media Assistant - Community Management
- Jet2.com - 147 jobs http://www.jobsinaviation.com/jobs/aviation/jet2com/ http://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/6347795b-7e5c-4fa1-b8a6-dc391d4988d8131134107358454754.png
You will respond to all comments and public / private messages across our Facebook, Twitter, Instagram, Pinterest, YouTube and LinkedIn accounts. This includes our Brand, Trade and Recruitment social media channels. You will ensure that all responses are within our agreed Service Level Agreements (SLAs) and that they fit with our social tone of voice guidelines and are consistent with our brand personality. You will also work closely with internal teams across the business to raise and resolve any issues and forward on positive feedback or key insights obtained via our social media channels. In addition, you will escalate issues that have the potential to generate widespread negative sentiment / media coverage and support on our proactive outreach plan to help generate bookings.
To ensure we're providing a comprehensive and effective cover for our customers this role will operate on a shift basis providing 24/7 cover, working 4 days on and 4 days off on 12 hour shifts from 7am - 7pm (Day Shift) and 7pm - 7am (Evening Shift). The evening shift will be based from our office at Leeds Bradford Airport (Low Fare Finder House) and the day shift at our Commercial Office (Holiday House) in Leeds City Centre.
The successful candidate will have a strong work ethic, commercial flair and a proactive outlook with excellent customer service skills. You will be a confident individual, able to communicate effectively with colleagues at all levels in the business. In addition, you will have a sound technical knowledge of the differing social media channels we use and ideally have proven social media community management experience.
In return, we offer anexcellent salaryandbenefits packagewithfantastic opportunities for progressionin a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!
Hours Per Week
- Full time
Posted 10 Mar 2019
Closes 9 Apr 2019
This job was posted to: Airline marketing