Real Time Analyst
- Jet2.com - 185 jobs http://www.jobsinaviation.com/jobs/aviation/jet2com/ http://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/6347795b-7e5c-4fa1-b8a6-dc391d4988d8131134107358454754.png
Working with theCall Centre Managers,Team Leadersand theForecasting & Scheduling Analysts, you will be responsible for ensuring service delivery across all work streams and providing detailed feedback into the operation on service failure. You will also be responsible for the maintenance of the Work Force Management system and ensure schedule adherence acrossthe ContactCentre.
If you are highly analytical and decisive, able to keep a cool head under pressure, have the ability to communicate to all levels up to and including CEO and have a strong background in contact centre real time management in high-volume, high-performance environments why not apply today?
To be successful you must havestrong PC Skills(in particularMS Excel), experience with Work Force Management systems and be highly self motivated with a passion for your work.
In return, we offer anexcellent salaryandbenefits package withfantastic opportunities for progressionin a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!
Hours Per Week
Call Centre Sales
- Full time
Posted 7 Feb 2019
Closes 9 Mar 2019
This job was posted to: Airline customer service